Operations and Quality Lead - Primary Care - Full Time - Exempt - West Covina 211
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What you'll do
- Works alongside the LVN Office Manager to meet annual HCC Recapture Rates and Quality Metric Targets and goals.
- Responsible for the oversight of the site’s HCC and STAR Quality Measures.
- Responsible to work daily with various team members and leads the Quality and HCC Capture/Recapture efforts alongside the LVN Office Manager.
- Train new members, engage, and direct team members on the processes around Quality and HCC.
- Lead the campaigns for patient screenings, outreach efforts such as vaccination compliance and annual visit compliance.
- Communicates important information to patients, physicians, providers and hospitals.
- Coordinates scheduling between primary care office and specialty to ensure seamless patient care and improving the closure of gaps in care.
- Provides support to any area within the clinic as needed such as referrals/authorizations as well as front office duties.
What they're looking for
- Supervisory experience required.
Nice to have
- High school diploma or equivalent preferred.
- Knowledge of medical terminology.
- Bilingual skills desired.
- Three (3) years general office/clerical experience preferred.
- Healthcare experience preferred.
- Experience working with HCC and Quality Metrics.
- Medical Assistant Certification preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Current Emanate Health Employees - Please log into your Workday account to apply
Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.
On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.
Job Summary
Works alongside the LVN Office Manager to meet annual HCC Recapture Rates and Quality Metric Targets and goals. Responsible for the oversight of the site’s HCC and STAR Quality Measures. Responsible to work daily with various team members and leads the Quality and HCC Capture/Recapture efforts alongside the LVN Office Manager. They will train new members, engage, and direct team members on the processes around Quality and HCC. They will lead the campaigns for patient screenings, outreach efforts such as vaccination compliance and annual visit compliance. Communicates important information to patients, physicians, providers and hospitals. Also, coordinates scheduling between primary care office and specialty to ensure seamless patient care and improving the closure of gaps in care. Lastly, provides support to any area within the clinic as needed such as referrals/authorizations as well as front office duties.
Job Requirements
Minimum Education Requirement:
High school diploma or equivalent preferred. Knowledge of medical terminology. Bilingual skills desired.
Minimum Experience Requirement:
Three (3) years general office/clerical experience preferred. Supervisory experience required. Healthcare experience preferred. Experience working with HCC and Quality Metrics. Excellent customer service and communication skills. Strong charting/documentation, organizational, problem-solving, and analytical skills.
Minimum License Requirement:
Medical Assistant Certification preferred.
Delivering world-class health care one patient at a time.
Pay Range:
$34.50 - $51.31Company
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