Operations – Digital/Technical Product Manager Intern

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Operations – Digital/Technical Product Manager Internship is within the Digital and Omnichannel Servicing team in the Life Company’s operation organization, the team’s focus is to provide excellent Digital and Omnichannel experiences across mobile, web, conversational channels etc. The service experience is not only essential for meeting all post-acquisition needs for the members but also are a key part of retention and maintaining long-term relationships with the members. We take a data driven approach and keep member satisfaction at the heart of every decision. You will be part of a team of Digital Product managers and get to work on key projects of key emphasis for our members and of strategic importance while working closely with stakeholders across the company.
 

Our internship program encourages you to showcase your skills, while gaining real-life experience that’ll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor.

The internship will be based at the USAA Corporate Headquarters in San Antonio, Texas. Interns offered full-time roles may have the opportunity to work out of one of USAA’s satellite locations.

What you'll do:

Our Interns work under direct supervision and follow risk and compliance procedures and guidance, perform routine work assignments and problem resolution to support other team members, including the following tasks:

• With direction/oversight, leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.

• Under guidance, prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.

• Assists team members to collaborate with necessary stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.

• Acquires, maintains and applies developing knowledge of Technology, UX, Business, relevant experiences and processes, and an academic understanding of Product Management.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you need to have:

To qualify, you must be pursuing a bachelor’s degree or higher from an accredited college or university, and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2027 internship will start on June 2, 2027 and last through August 13, 2027.

• Graduation date cannot be prior to August 13, 2027

• Pursuing a bachelor’s degree or higher in Business, Data Analytics, Computer Science, Information Science.

What sets you apart:

• Graduation date between August 2027 and June 2028

• Experience in SQL, Web/App Development

• Pursuing an MBA

Compensation range: The salary range for this position is: $27-$36. Interns will receive an intern stipend to assist with expenses.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA views its internship program as a pipeline to possible future employment. This is based on an individual’s graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.