Operations & Logistics Coordinator

About the Role

We are a fast-growing startup of 15 people looking for a highly organized, tech-savvy individual to support our day-to-day administrative and logistical needs. This role is critical to keeping the business running smoothly across fulfillment, inventory management, office administration and founder support.

You’ll be hands-on with physical operations (packaging and fulfillment), systems upkeep (ERP Systems, Inventory systems and cross-department workflows), and administrative execution. This is an ideal role for someone who enjoys structure, problem-solving, and making processes more efficient in a startup environment.

Key Responsibilities

Operations, Logistics & Fulfillment - Core

• Support in developing scaling logistics strategy - how can we improve efficiency and cost across inbound and outbound logistics?

• Manage order fulfillment from start to finish, including picking, packing, labeling, and shipping small order volumes

• Identify best 3PL or freight companies to onboard

• Identify most cost-effective solutions for storing and shipping of goods

• Liaison with freight forwarders, customs clearance agents and home office to ensure smooth shipments (complete all necessary documents)

• Ensure orders are shipped accurately, on time, and with attention to detail

• Coordinate with internal teams (sales, product, agriculture, finance) to resolve fulfillment or order issues

• Monitor fulfillment performance and suggest improvements to speed, accuracy, and cost
  

Inventory & Supply Chain - Core

• Manage, maintain and optimise Ponda’s inventory management system as needed

• Set-up and manage company-wide ERP system

• Monitor company-wide critical path and identify gaps, risks, delays and shortages

• Ensure inventory systems are accurate and shared across departments

• Track inventory levels, identify low-stock risks, and coordinate reordering

• Maintain clear documentation and processes for inventory flow and supply chain operations

• Work with vendors, suppliers, and logistics partners as needed
  

Administrative & Office Support - Light

• Handle general office administration (supplies, organization, documentation, scheduling support)

• Support founders with administrative tasks such as scheduling, coordination, and follow-ups

• Maintain organized records, files, and operational documentation

• Assist with internal process setup and cross-team coordination
  

Who You Are

• Exceptionally organized with strong attention to detail

• Tech-savvy and comfortable learning new tools and systems quickly

• Proactive, resourceful, and able to work independently

• Comfortable wearing multiple hats in a fast-paced startup environment

• Strong communicator who works well across teams

• Reliable, hands-on, and willing to jump in where needed
  

Qualifications

• 1–3 years of experience in operations, administration, supply chain, or a related role

• Experience with inventory management softwares, ERP systems, fulfillment tools, or logistics platforms is a plus

• Comfortable using tools like Google Workspace, XERO, spreadsheets, project management software, and inventory systems

• Startup or small-team experience preferred
  

What We Offer

• Opportunity to play a key role in a growing startup

• High level of ownership and impact

• Collaborative, fast-moving team environment

• Room to grow with the company as operations scale

• Birthday day off!