Operations Manager
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About this role
Dodge Construction Network (Dodge) is looking for an Operations Manager who can lead day-to-day operations within the content organization, translating Dodge’s U.S. process standards into India delivery routines. The Operations Manager will build and mentor analyst teams, ensure quality and turnaround KPIs, and maintain alignment with the Program Office.
This is a full-time position and reports directly to the Director, Data Operations India Content Acquisition.
Preferred Location
Qualified candidates must be willing to work on-site in the Kochi office.
Essential Functions
- Oversee a team of 20–25 Analysts/Senior Analysts delivering content research and enrichment
- Manage daily work allocation, SLAs, and performance dashboards; ensure quality adherence
- Act as first-line reviewer for task accuracy and escalation handling
- Collaborate with QA, Training, and Governance units to identify gaps and implement corrective actions
- Support onboarding and floor training for new batches (campus and lateral hires)
- Track team productivity and contribute to process optimization initiatives
Education Requirement
Bachelor’s degree in a related field or equivalent education and work experience.
Required Experience, Knowledge and Skills
- 5–8 years of experience in content operations, research, or data enrichment environments
- 2+ years in a team-lead or supervisory role
- Strong analytical, communication, and mentoring skills
- Experience with quality management frameworks and KPI-driven delivery models
About Dodge Construction Network
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
Company
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