Operations Manager

Job Title: Operations Manager

Location: South Dublin

Sector: Live Experience Sector

Employment Type: Full-Time

About the Role

An exciting opportunity has arisen for an experienced Operations Manager to join a premier multi-purpose event and sports venue in Dublin.

Reporting directly to the Chief Executive Officer and serving as a key member of the Leadership Team, you will oversee the daily operations of the site. You will be responsible for delivering seamless, safe, and cost-effective operational management across all event days, fixture dates, and non-event activities ensuring an exceptional experience for visitors, participants, and commercial partners alike.

Key Responsibilities

Operational & Event Delivery

• Oversee day-to-day venue operations, managing site logistics, third-party contractors, and support services.
• Direct the end-to-end planning, execution, and review of all major fixture dates and non-event campus activities.
• Liaise closely with relevant industry regulatory bodies and external stakeholders to maintain full compliance across all operations.
• Develop operational plans and procedures that maximise efficiency while maintaining high standards of customer delivery.

Leadership & People Management

• Line manage the Operations Executive, providing coaching, performance management, and professional development.
• Direct the recruitment, deployment, and briefing of casual event staff to ensure optimal staffing levels and operational readiness.
• Champion a customer-first culture across all operational teams and support front-line service training initiatives.

Stakeholder & Contractor Management

• Maintain relationships with key suppliers, service providers, and campus tenants to ensure contract compliance.
• Work closely with internal commercial, sales, and marketing teams to align operational delivery with customer brand promises.

eSafety, Compliance & Facilities

• Lead a strong health, safety, and risk management culture in line with legislative requirements and organisational policies.
• Collaborate with internal Facilities and Grounds teams to maintain the venue environment to the highest standards.
• Support the planning and execution of capital investment projects, ensuring minimal disruption to the customer experience.
• Control operational budgets, ensuring cost efficiency and financial accountability.

What We Are Looking For

• Experience: Minimum of 4 years' management experience within a venue, major events, sports, hospitality, or leisure environment.
• Operational Leadership: Proven track record managing complex event operations, large contractor teams, and multi-stakeholder environments.
• People Skills: Strong leadership capabilities with a track record of developing high-performing teams and managing casual event staff.
• Safety & Compliance: Thorough understanding of health and safety legislation, risk assessments, and event safety protocols.
• Business Acumen: Commercial and financial awareness, including direct experience managing operational budgets.
• Flexibility: Exceptional organisation and problem-solving skills under pressure, with full availability to work weekends, evenings, and event days as required.