Operations Manager @ ibis Mumbai Airport
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What you'll do
- Oversee day-to-day hotel operations across assigned departments, ensuring smooth and efficient functioning.
- Drive operational standards, guest satisfaction and service excellence in line with brand and hotel objectives.
- Coordinate with HODs to ensure achievement of operational, financial and guest experience targets.
- Monitor hotel performance, identify operational gaps and implement timely corrective actions.
- Ensure compliance with brand standards, statutory requirements, safety, hygiene and quality standards.
- Support the Cluster General Manager in implementing business strategies, operational initiatives and improvement plans.
- Review guest feedback, RPS/GSS scores and service trends, driving focused actions to improve guest satisfaction.
- Optimize manpower, resources and operational costs while maintaining service quality and productivity.
- Lead cross-functional coordination during peak periods, events, business challenges and operational requirements.
- Develop and motivate operational teams, fostering accountability, teamwork and a strong service-oriented culture.
What they're looking for
- Bachelor’s degree/Diploma in Hotel Management or Hospitality Management.
- 10–12 years of relevant hotel operations experience, preferably in branded hotels.
- Strong experience in Front Office, F&B, Housekeeping and overall hotel operations.
- Prior experience in a supervisory/management role with proven team-handling skills.
- Experience in handling guest satisfaction, service standards and operational audits.
- Strong understanding of hotel P&L, budgeting, manpower and cost control.
- Good knowledge of brand standards, safety, hygiene and statutory compliance.
- Strong leadership, communication, problem-solving and decision-making skills.
- Ability to manage multiple departments and work effectively in a cluster environment.
- Proficiency in hotel operating systems and MS Office; exposure to Accor/brand systems will be an advantage.
Nice to have
- exposure to Accor/brand systems will be an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Oversee day-to-day hotel operations across assigned departments, ensuring smooth and efficient functioning.
- Drive operational standards, guest satisfaction and service excellence in line with brand and hotel objectives.
- Coordinate with HODs to ensure achievement of operational, financial and guest experience targets.
- Monitor hotel performance, identify operational gaps and implement timely corrective actions.
- Ensure compliance with brand standards, statutory requirements, safety, hygiene and quality standards.
- Support the Cluster General Manager in implementing business strategies, operational initiatives and improvement plans.
- Review guest feedback, RPS/GSS scores and service trends, driving focused actions to improve guest satisfaction.
- Optimize manpower, resources and operational costs while maintaining service quality and productivity.
- Lead cross-functional coordination during peak periods, events, business challenges and operational requirements.
- Develop and motivate operational teams, fostering accountability, teamwork and a strong service-oriented culture.
Qualifications
- Bachelor’s degree/Diploma in Hotel Management or Hospitality Management.
- 10–12 years of relevant hotel operations experience, preferably in branded hotels.
- Strong experience in Front Office, F&B, Housekeeping and overall hotel operations.
- Prior experience in a supervisory/management role with proven team-handling skills.
- Experience in handling guest satisfaction, service standards and operational audits.
- Strong understanding of hotel P&L, budgeting, manpower and cost control.
- Good knowledge of brand standards, safety, hygiene and statutory compliance.
- Strong leadership, communication, problem-solving and decision-making skills.
- Ability to manage multiple departments and work effectively in a cluster environment.
- Proficiency in hotel operating systems and MS Office; exposure to Accor/brand systems will be an advantage.
Additional Information
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Company
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