Operations Manager - Patient Care
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What you'll do
- The management of all staff within the operations group including the on and off boarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance.
- Implementation of improved operational procedures across all shifts.
- Fully understand and manage the technology that runs operations, primarily Echo but also telecoms and future innovations.
- Work with the Operations Director and COO to develop KPI measurements for all aspects of the operations process and use this information to drive change and improvements through all parts of your areas of responsibility.
- Collaborate with the Driver Services Manager to ensure that Operations fairly allocate patient journeys to Driver Companions, aiming to optimise work distribution and support DC earnings through POB (Patients on Board)
- Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria.
- Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model.
- Take responsibility for accurate daily pricing exceptions.
- Work with the Head of Compliance & Training to investigate and respond to queries and issues.
What they're looking for
- Previous experience in a similar role is essential.
- Experience of using data to improve performance.
- The ability to present your ideas and rationales to senior management clearly and concisely.
- Proficient in all key packages such as Microsoft Excel and or BI.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Operations Manager for Patient Care
Our Client is seeking to recruit a seasoned professional ideally with managing patients and their transportation.
The position will organising and managing a team of circa 30 personnel in the team.
This role will be worked over 2 shifts from Monday to Friday each – 6.00 am to 4.00 pm or 12.00 noon to 9.00 pm each day.
Working in Team environment is very important for success therefore you should maintain positive working relationships with others.
Great service is paramount for our continued expansion and the trust of our partners.
The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep scaling the business.
You will have specific responsibility for the following:
- The management of all staff within the operations group including the on and off boarding of staff, optimisation of shift times, holidays, sickness, absenteeism, and general performance.
- Implementation of improved operational procedures across all shifts. This will include standardisation of ways to deal with call answering, customer management, reporting of issues and a consistently professional working environment.
Fully understand and manage the technology that runs operations, primarily Echo but also telecoms and future innovations.
- Work with the Operations Director and COO to develop KPI measurements for all aspects of the operations process and use this information to drive change and improvements through all parts of your areas of responsibility.
- Collaborate with the Driver Services Manager to ensure that Operations fairly allocate patient journeys to Driver Companions, aiming to optimise work distribution and support DC earnings through POB (Patients on Board)
- Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria.
- Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model.
- Take responsibility for accurate daily pricing exceptions.
- Work with the Head of Compliance & Training to investigate and respond to queries and issues.
Skills required
Previous experience in a similar role is essential.
Experience of using data to improve performance.
The ability to present your ideas and rationales to senior management clearly and concisely.
As a healthcare business, ethical behaviour and business practices are part of our core values and you ensure that your behaviour and the behaviour of others is professional at all times.
Assess situations to determine the importance, urgency, and risks, making clear decisions including escalation to your Line Manager.
Proficient in all key packages such as Microsoft Excel and or BI.
Personal Skills
Qualified
Determination and persistence
Effective communication skills
Self-awareness
Critical thinking
An ability and willingness to learn
Team skills
Honesty
This is an office based position Monday to Friday each week.
The Client is based in Hampstead North London.
The salary will be in the range £40K - £50K + Benefits.
Do send your CV to us in Word format along with your salary and availability.
Company
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