Digimantra·2 months ago
2 months ago
Operations Manager (US Logistics)
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About this role
Operations Manager – US Logistics
Location: Mohali, Punjab (Onsite)
Experience: 3+ Years
Employment Type: Full-time
Job Summary
We are looking for an experienced Operations Manager – US Logistics with strong knowledge of the US trucking industry. The role will primarily focus on building relationships with US trucking companies, sourcing trucks for loads, coordinating with dispatchers and drivers, and ensuring successful load booking.
Key Responsibilities
- Reach out to US-based trucking companies, carriers, owner-operators, and fleet owners to introduce our services and build business relationships.
- Develop and maintain a strong network of trucking companies and dispatchers.
- Identify and source suitable trucks based on load requirements.
- Coordinate with dispatchers and drivers for truck availability and load booking.
- Collect and verify MC numbers and carrier details required for load booking.
- Coordinate with carriers regarding loads, lanes, equipment, pickup/delivery schedules, and driver availability.
- Maintain regular follow-ups with trucking companies and dispatchers to ensure continuous truck availability.
- Resolve operational issues related to truck sourcing, dispatch, drivers, and load booking.
- Maintain an updated database of carriers, MC numbers, dispatchers, and trucking contacts.
- Track daily outreach, truck sourcing, and load-booking activities and share operational updates with management. Improve operational processes and efficiency.
- Manage day-to-day logistics operations and ensure timely completion of daily tasks.
- Monitor operational performance and daily targets. Identify operational issues and implement solutions.
- Monitor service quality and process compliance and prepare daily / weekly operational reports.
- Handle customer escalations when required.
- Ensure company policies are followed.
Required Skills & Experience
- 3+ years of experience in US Logistics, Trucking, Freight, or Dispatch Operations.
- Strong understanding of the US trucking and carrier ecosystem.
- Good existing connections with US trucking companies, carriers, or dispatchers will be highly preferred.
- Hands-on experience in truck sourcing and load booking.
- Good knowledge of MC numbers, drivers, equipment, dispatch processes, and US trucking operations.
- Excellent communication, negotiation, follow-up, and relationship-building skills.
- Comfortable with cold calling and communicating with US-based trucking companies.
- Ability to work according to US business hours/night shifts, as required.
Qualifications
- Bachelor's degree in Logistics, Supply Chain, Business, or a related field preferred.
- 3+ years of relevant US Logistics/Trucking experience.
Company
Digimantra
Chandigarh, India
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