Order Management Senior Analyst
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About this role
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Responsibilities:
o Order processing
Review customer orders to ensure accuracy and compliance.
Enter orders in accordance with company policy and customer requirements
Provide customer service to distribution and reseller partners
Manage order flow through fulfillment and invoicing
o Cross functional coordination with warehouse, manufacturing, sales, and finance teams.
o Provide a point of contact for customer inquiries.
o Process return request (RMAs) and customer credits
o Maintain documentation of Order Management processes
Skill Requirements:
• Intermediate Excel skills (pivot tables, VLOOKUP, data analysis)
• Proficiency in using ERP order processing systems and CRM tools (e.g., Salesforce)
• Understanding of supply chain and logistics processes
• Ability to collaborate cross-functionally with sales, finance, and other relevant teams
• Knowledge of international trade regulations and compliance
• Time management and ability to prioritize tasks under pressure; self-managing
• Ability to identify and implement process improvements.
Fluent in English (written and verbal)
Education:
• Bachelor’s degree with 3+ years experience; or equivalent work experience preferred.
SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
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