Outbound Transportation Specialist

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Specialist, Outbound Transportation, oversees store delivery transportation and furniture and bedding home delivery from one of Macy’s store delivery centers (SDC). This role may also include responsibility for any delivery hub operations supporting the store delivery center. Collaborating with SDC operations and dedicated or third-party carriers, the Transportation Specialist optimizes outbound deliveries for speed, cost, and service. They report directly to the Manager, Outbound Transportation. 

What You Will Do

• Coordinate store/furniture delivery transportation for one of Macy’s Delivery DC’s and any associated delivery hubs in the service area. 
• Analyze delivery schedules, consolidate routes, and make driver adjustments to maximize cubic space and control costs. 
• Utilize Macy’s Transportation systems to create and maintain all routings and appointments. 
• Plan and optimize daily and weekly routing plans with carriers, and deploy drivers to other jobs and assignments to enhance utilization. 
• Communicate transportation plans and policies to store operations and address questions and concerns. 
• Monitor all customer furniture satisfaction delivery scores, work with carriers and Customer Care to understand concerns, and develop action plans for improvement. 
• Manage all equipment repair requests, working with onsite 3PL service provider to ensure repairs are performed in a timely manner. 
• Use reporting tools provided by the provider to audit repair trends and make recommendations on equipment needs and maintenance to ensure DOT compliance and safety. 
• Leverage data and analytics to identify opportunities for cost and performance improvement. 
• Manage the performance of dedicated and third-party delivery providers through key performance indicators. 
• Assume all manager responsibilities in the absence of the Transportation Managers. 
• Audit all carrier invoices, resolve any billing issues with the carrier, and submit for payment. 
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• Create, maintain, and distribute all documentation needed for carrier deliveries. 

Skills You Will Need

Transportation Management: Proficiency in coordinating store/furniture delivery transportation and overseeing operations at delivery centers and hubs. 

Planning and Optimization: Skill in planning and optimizing daily and weekly routing plans with carriers to enhance operational utilization. 

Communication: Effective communication of transportation plans and policies to store operations, addressing inquiries and concerns promptly. 

Data Analysis: Utilization of reporting tools to analyze repair trends, make equipment recommendations, and identify opportunities for cost and performance improvement. 

Transportation Management Tools: Working understanding of transportation management tools such as Blue Yonder. 

Cross-functional Collaboration: Effective collaboration across various departments for streamlined operations. 

Analytical Decision-making: Ability to make data-driven decisions to optimize transportation operations. 

Strategic Planning: Proficiency in planning and executing strategies to address transportation challenges and optimize operations. 

Problem-solving: Capacity to identify and address issues promptly and directly to ensure smooth operations. 

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 
  • 3-5 years’ experience in Supply Chain, Operations, or Transportation 
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. 
• Occasionally required to move about the workplace and reach with hands and arms. 
• Requires close vision. 
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

 

Supply Chain Only and Colleagues Working in a Supply Chain Facility except in locations governed by a Collective Bargaining Agreement:  

Random drug testing for all colleagues will be conducted on a monthly or semi-monthly basis, depending upon factors including but not limited to the size of the facility and the number of colleagues on roll. Colleagues will be randomly selected for testing by a third party. Testing must be completed on the same workday the colleague is informed of selection for testing, absent extenuating circumstances. In all circumstances, testing must be completed within 24 hours of notification.  

 

 

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 

 

 

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