Outlet Server - Hard Rock Cafe

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: Part Time Permanent 

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $ 17.60/ Hr.

License Requirements: AGCO License, Smart Serve Certificate

OVERVIEW:

The Server is responsible for providing an exceptional dining experience by delivering friendly, attentive, and efficient service to guests. This role involves greeting and engaging customers, taking and processing food and beverage orders, ensuring timely and accurate delivery of meals, and addressing guest needs throughout their visit. The Server acts as a brand ambassador, creating a welcoming atmosphere while maintaining high standards of hospitality, food safety, and professionalism. Success in this role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to exceeding guest expectations.

RESPONSIBILITIES:

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Ottawa their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Greet each guest and provide superior guest service at for all company Food and Beverage operations.

• Must maintain pleasant and courteous attitude.

• Complete all opening and closing duties.

• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.

• Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.

• Offer drinks and take food and beverage order.

• Have basic knowledge of all house and call liquor.

• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.

• Check for quality after each course.

• Refill all drinks when needed.

• Maintain clean ashtrays.

• Buss tables as needed.

• Remove all dirty dishes and glassware from the guest’s tables during and after each course.

• Totals bill, presents check, collects settlement, and takes payment to cashier.

• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.

• Transport dish cart to and from service station/steward’s station.

• Stock server stations with all necessary items.

• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.

• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.

• Check out with supervisor before leaving at the end of your shift.

EDUCATION, EXPIERENCE, QUALIFICATIONS:

• High school or equivalent education required

• Minimum of 1-year restaurant serving experience

• Safe Food Handling certificate

• Standalone restaurant experience 

PHYSICAL DEMANDS:

• Ability to stand and sit for extended periods of time.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. 

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted