Outreach Subject Matter Expert (SME)
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About this role
The Opportunity
Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.
Responsibilities
Troubleshoot system issues and perform first‑level corrective maintenance.
Address complex user questions and provide clear guidance.
Support other help desk technicians when advanced assistance is needed.
Deliver concise operational updates to customer teams.
Follow and maintain SOPs and SLAs.
Maintain and update the ticket‑tracking system.
Qualifications
Required
An NSA TS/SCI with Polygraph.
15 years of hands‑on experience with Intelligence Community (IC) tools and capabilities.
High school diploma.
Understanding of product workflows in an operational environment.
Desired
Bachelor’s degree.
Operational experience as an analyst.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$84,900 - $178,400Company
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