Overnight Guest Service Agent - Doubletree by Hilton San Diego Mission Valley
Sign up free to see how well your resume matches this role.
What you'll do
- Assist with arrivals and departures, respond to guest requests, address questions or concerns, and help ensure the hotel remains safe, organized, and guest-ready throughout the night.
- Overseeing overnight financial audits and reconciliations.
What they're looking for
- Genuine passion for hospitality and providing welcoming, professional guest service.
- Strong communication, customer service, and problem-solving skills.
- Working knowledge of front office operations, including check-in, check-out, reservations, and guest requests.
- Strong attention to detail, accuracy, and organizational skills, with the ability to prioritize multiple tasks.
- Ability to work independently, remain calm under pressure, and make sound decisions during overnight operations.
- Open availability to work overnight shifts, including weekends and holidays, with the ability to remain alert and service-focused throughout the shift.
- Ability to walk and stand for extended periods and perform the physical requirements of the position.
Nice to have
- Previous hotel, front office, guest services, or hospitality experience preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Join DoubleTree by Hilton San Diego Mission Valley as an Overnight Guest Service Agent and be part of a team committed to delivering warm, personalized service and memorable guest experiences around the clock.
As an Overnight Guest Service Agent, you’ll play an important role in supporting our guests during the overnight hours while ensuring a smooth and welcoming front office operation. You’ll assist with arrivals and departures, respond to guest requests, address questions or concerns, and help ensure the hotel remains safe, organized, and guest-ready throughout the night.
The ideal candidate for this role will possess:
- Genuine passion for hospitality and providing welcoming, professional guest service.
- Strong communication, customer service, and problem-solving skills.
- Previous hotel, front office, guest services, or hospitality experience preferred.
- Working knowledge of front office operations, including check-in, check-out, reservations, and guest requests.
- Strong attention to detail, accuracy, and organizational skills, with the ability to prioritize multiple tasks.
- Ability to work independently, remain calm under pressure, and make sound decisions during overnight operations.
- Open availability to work overnight shifts, including weekends and holidays, with the ability to remain alert and service-focused throughout the shift.
- Ability to walk and stand for extended periods and perform the physical requirements of the position.
If you’re dependable, guest-focused, and enjoy creating a positive experience for guests—even during the late-night hours—we’d love to have you join our team!
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Overnight Guest Service Agent, you’re not just overseeing overnight financial audits and reconciliations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.