Roche·8 days ago
8 days ago
P&C Experience & Process Consultant
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What you'll do
- Drive end-to-end process excellence and customer-centric solutions across global P&C initiatives
- Lead journey mapping, process design, and cross-functional collaboration
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Seeking a P&C Experience & Process Consultant to drive end-to-end process excellence and customer-centric solutions across Roche’s global P&C chapters. Lead complex projects, integrate people, process, and data, and foster cross-functional collaboration. Ideal for experienced professionals with deep customer experience expertise and strong stakeholder management skills.
Skills
- customer experience management
- process design
- journey mapping
- continuous improvement
- change management
- stakeholder management
- cross-functional collaboration
- process management
- project management
- data integration
- ai implementation
- customer journey mapping
- process excellence
- stakeholder relationship management
- business acumen
- digital acumen
- problem solving
- active listening
- people management
- voice of the customer
- process mapping
- resource planning
- process optimization
- continuous improvement methodologies
Company
Roche
Budapest, Hungary
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