Patient Access Supervisor
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What you'll do
- Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
- Ensure accurate and timely patient registration, including demographic and insurance information.
- Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
- Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
- Continuously improve processes and procedures to enhance the patient experience.
- Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
- Resolve customer complaints and concerns in a professional and timely manner.
- Prepare and analyze performance reports to assess department performance and identify areas for improvement.
What they're looking for
- Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required
- experience in a healthcare setting, with a focus on patient access and registration 3-5 years required
Nice to have
- supervisory experience 1-2 years preferred
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryResponsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Does this position require Patient Care? No
Essential Functions
Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
-Ensure accurate and timely patient registration, including demographic and insurance information.
-Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
-Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
-Continuously improve processes and procedures to enhance the patient experience.
-Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
-Resolve customer complaints and concerns in a professional and timely manner.
-Prepare and analyze performance reports to assess department performance and identify areas for improvement.
Qualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$79,560.00 - $115,720.80/Annual
Grade
7
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Company
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