Patient Benefits Coordinator - Per Diem

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours:   Per Diem as needed: Weekdays 8am - 5pm or 4pm - 8pm (Tues and Thurs only) and Weekends 8am - 12pm or 6am - 6:30 pm
Union:    Yes
Union Name:    1199 SEIU
Patient Facing:  Yes

We are seeking dedicated Per Diem Patient Benefits Coordinators to play a key role in ensuring the timely and accurate review of patients’ required documentation. In this position, you’ll partner closely with our clinical team to support appointment scheduling, patient registration, and benefit coordination. You’ll also provide essential backup coverage for patient intake at various outreach locations and assist the referral department when needed.

This is an excellent opportunity for someone who thrives in a collaborative, patient‑focused environment and enjoys work that truly makes a difference!

Responsibilities:

• Promptly review insurance eligibility, process required documentation and provide benefits assistance for all patients presenting on a scheduled or walk-in basis
• Record all insurance and demographic information in an accurate and timely manner
• Assist patients with completion of Mass Health or any other benefit applications
• Check In and schedule patients for appointments
• Assist in fielding Clinic phone calls
• Manage specialty medical and behavioral health referrals when needed

Qualifications:

• High School Diploma or Equivalency
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility system
• 2 years of benefits experience in a clinical environment preferred
• Able to work with indirect supervision and initiative
• Attention to detail along with ability to follow program policy and best practices
• Cooperates and maintains good rapport with BHCHP staff, patients and visitors
• Ability to learn and adapt in a dynamic environment
• Bilingual in Spanish and English preferred

Compensation:

• Compensation is $22.25 per hour.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.