Patient Experience & Sales Coordinator
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What you'll do
- Greet and check in patients, providing a friendly and professional first impression
- Manage the flow of patients through the clinic in a timely, organized manner
- Present and sell wellness plans and membership packages confidently and accurately
- Support the clinic’s sales goals by converting new and returning patients into members
- Answer phone calls and assist with appointment scheduling and patient inquiries
- Re-engage inactive members and maintain up-to-date patient records using POS software
- Assist with clinic marketing efforts and community outreach
- Maintain a clean, organized front desk and clinic environment
- Collaborate with team members and chiropractors to ensure a positive patient experience
What they're looking for
- High school diploma or equivalent required
- Strong phone, computer, and multitasking skills
- Energetic, motivated, and confident in a goal-driven environment
- Positive attitude with a team-oriented mindset
- Must be able to stand/sit for long periods and lift up to 50 pounds
Nice to have
- Minimum one year of customer service and sales experience preferred
- Office management or marketing experience is a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Patient Experience & Sales Coordinator – Full Time/Part Time
Location: Lubbock, Texas
A better way to deliver care starts here!
The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you’re passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.
Key Responsibilities
- Greet and check in patients, providing a friendly and professional first impression
- Manage the flow of patients through the clinic in a timely, organized manner
- Present and sell wellness plans and membership packages confidently and accurately
- Support the clinic’s sales goals by converting new and returning patients into members
- Answer phone calls and assist with appointment scheduling and patient inquiries
- Re-engage inactive members and maintain up-to-date patient records using POS software
- Assist with clinic marketing efforts and community outreach
- Maintain a clean, organized front desk and clinic environment
- Collaborate with team members and chiropractors to ensure a positive patient experience
Qualifications
- High school diploma or equivalent required
- Minimum one year of customer service and sales experience preferred
- Strong phone, computer, and multitasking skills
- Energetic, motivated, and confident in a goal-driven environment
- Positive attitude with a team-oriented mindset
- Must be able to stand/sit for long periods and lift up to 50 pounds
- Office management or marketing experience is a plus
Schedule
This role requires availability Monday - Friday 9:00a - 7:00p, Saturday 9:00a - 4:00p, and Sunday 11:00a - 4:00p.
Compensation and Benefits- Starting pay: $15 per hour + Performance-based Bonus
- Paid Time Off
- Complimentary chiropractic care
- Closed all major Holidays
- Paid Training
- Opportunities for career growth within The Joint network
Why Join Us
When you join The Joint, you're not just starting a new job—you’re joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You’ll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit www.thejoint.com, or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
Company
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