Patient Service Representative - Mercy Clinic Gastroenterology

Location: 10012 Kennerly Road, Suite 102, St. Louis, MO 63128

Schedule: Full Time | 40 Hours/Week | Mon-Fri | 7:30am -4pm or 8am -4:30pm

Qualifications:

• Education: High school diploma or equivalent.

• Experience: Customer service experience preferred  

Responsibilities:

• Greet and register patients; verify identity and manage check‑in/check‑out

• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling

• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates

• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow

• Maintain accurate registration, EHRs, and assigned work queues

• Handle patient concerns professionally and escalate as needed

• Manage daily cash drawer, accounts receivable tasks, and payment plans

• Support EPIC updates, departmental initiatives, and clinic communications

• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies

• Perform other duties as assigned

Skills, Knowledge and Abilities: 

• Knowledge of medical terminology, insurance, and billing processes

• Clear and professional verbal and written communication skills

• Basic computer skills, including accurate data entry

• Strong customer service skills with a patient‑focused approach

• High attention to detail and accuracy

• Ability to maintain confidentiality and comply with privacy policies

• Adaptable, professional, and able to work well under pressure

• Effective problem‑solving and issue resolution skills

Mercy Key Benefits:

· Tuition Reimbursement up to $2,000 for continuing education after 12 months

· Health/Dental/Vision available after day one

· Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA

· Paid parental leave for new parents

· 401k with employer match

· Paid PTO for volunteering

· Competitive salary

· Future career growth!