Patient Services Coordinator
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What you'll do
- Coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.
What they're looking for
- Successful experience in customer service or patient-centric roles.
- Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
Nice to have
- Previous experience of working in a pharmacy/healthcare setting is helpful.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
This IS Where You Make Life-Saving Products!
You understand the importance of building relationships, establishing order, and maintaining clear communication channels!
Your Team
Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.
You will collaborate with all relevant partners, such as Planning/ Warehousing/ Sales and Customers, to build a reliable, consistent, and positive customer experience.
Your working hours:
Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)
What are some of the tasks you'll be doing?
This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in
line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.
What you'll bring
- Successful experience in customer service or patient-centric roles.
- Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy/healthcare setting is helpful.
What are some of the benefits of working at Baxter?
- Competitive total compensation package
- Professional development opportunities
- High importance placed on work life balance
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Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
Company
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