Patient Services Officer (Medical Receptionist)
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What you'll do
- Work efficiently in a fast paced administrative environment where delivering an exceptional patient experience is always the priority.
- Act as the first point of contact for patients, providing a warm, professional and compassionate experience both in person and over the phone.
- Support patients throughout their care journey, responding to enquiries with empathy and professionalism.
- Adapt to a dynamic clinic environment with changing priorities while maintaining a calm and patient focused approach.
- Book, coordinate and confirm patient appointments and consultations, ensuring a seamless experience.
- Process billing and receipting accurately at the time of appointment.
- Complete accurate data entry and maintain patient documentation in accordance with clinic procedures.
- Support the smooth day to day operation of the clinic through proactive administration and coordination.
- Collaborate closely with clinicians and the wider team to provide outstanding patient care and maintain efficient workflows.
- Manage patient records and correspondence, ensuring information is accurate, confidential and completed in a timely manner.
- Build positive relationships with patients, families and carers, helping to create a welcoming and supportive clinic environment.
What they're looking for
- A demonstrated commitment to excellent patient care and customer service.
- Strong organisational and communication skills, with the ability to work effectively with internal and external stakeholders.
- Proven ability to work independently as well as collaboratively within a team.
- A professional phone manner and the confidence to manage a high volume of enquiries.
- Strong attention to detail and effective time‑management skills.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
GenesisCare is looking for a compassionate, motivated and organised Patient Services Officer (Medical Receptionist) to join our supportive team at our Malvern clinic.
As the first point of contact for our patients, you'll play an important role in creating a positive and welcoming experience throughout their cancer care journey. This varied role combines exceptional customer service with administrative support in a fast-paced clinical environment.
If you're passionate about helping others, thrive in a team environment, and are committed to delivering outstanding patient care, we'd love to hear from you.
On offer is a full-time position working Monday to Friday.
More specifically, you will:
- Work efficiently in a fast paced administrative environment where delivering an exceptional patient experience is always the priority.
- Act as the first point of contact for patients, providing a warm, professional and compassionate experience both in person and over the phone.
- Support patients throughout their care journey, responding to enquiries with empathy and professionalism.
- Adapt to a dynamic clinic environment with changing priorities while maintaining a calm and patient focused approach.
- Book, coordinate and confirm patient appointments and consultations, ensuring a seamless experience.
- Process billing and receipting accurately at the time of appointment.
- Complete accurate data entry and maintain patient documentation in accordance with clinic procedures.
- Support the smooth day to day operation of the clinic through proactive administration and coordination.
- Collaborate closely with clinicians and the wider team to provide outstanding patient care and maintain efficient workflows.
- Manage patient records and correspondence, ensuring information is accurate, confidential and completed in a timely manner.
- Build positive relationships with patients, families and carers, helping to create a welcoming and supportive clinic environment.
We're interested in hearing from people who have:
- A demonstrated commitment to excellent patient care and customer service.
- Strong organisational and communication skills, with the ability to work effectively with internal and external stakeholders.
- Proven ability to work independently as well as collaboratively within a team.
- A professional phone manner and the confidence to manage a high volume of enquiries.
- Strong attention to detail and effective time‑management skills.
Benefits of joining our team:
- Discounts including Qantas Club, Bupa and local gym memberships.
- Access to My Fitness Passport.
- Ongoing professional development opportunities in a rapidly evolving global healthcare organisation.
- The opportunity to be part of one of Australia’s most influential healthcare providers.
- Free confidential support for employees and their families, including wellbeing coaching, financial advice, nutritional guidance, legal support and counselling.
- Access to award‑winning learning and development programs.
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
GenesisCare is an Equal Opportunity Employer.
Company
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