Payment Escalation Specialist - Full Time (Las Vegas)
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What you'll do
- Manage escalations from Customer Support and VIP Support related to payment issues
- Investigate and resolve payment‑related concerns using back‑office payment systems and tools
- Ensure accuracy and timely resolution of payment issues
- Serve as a point of contact for escalations originating outside of Customer Support, including Executive, Marketing, and Regulatory complaints
What they're looking for
- Professionalism
- Strong communication skills
- Attention to detail
- Ability to multitask in complex situations
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
The Payment Escalation Specialist manages escalations from Customer Support and VIP Support related to payment issues. You will investigate and resolve payment‑related concerns using back‑office payment systems and tools, ensuring accuracy and timely resolution. This role also serves as a point of contact for escalations originating outside of Customer Support, including Executive, Marketing, and Regulatory complaints. Professionalism, strong communication skills, attention to detail, and the ability to multitask in complex situations are essential to success in this position.
Company
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