PBX Operator, PBX/Switchboard
Sign up free to see how well your resume matches this role.
What you'll do
- Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
- Greet and assist visitors with professionalism, courtesy, and accurate information.
- Respond promptly to emergency alarms, codes, and other critical communications.
- Process work orders and maintain accurate documentation.
- Utilize hospital communication systems efficiently while maintaining technical proficiency.
- Follow hospital safety policies, emergency procedures, and patient safety standards.
What they're looking for
- High school diploma or equivalent (GED)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Summary
Job Description:
PBX Operator
Full-Time, Third Shift
PBX (Switchboard)
The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely, accurate communication across the organization.
Provide exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.
Job Description:
Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff.
Greet and assist visitors with professionalism, courtesy, and accurate information.
Respond promptly to emergency alarms, codes, and other critical communications.
Process work orders and maintain accurate documentation.
Utilize hospital communication systems efficiently while maintaining technical proficiency.
Follow hospital safety policies, emergency procedures, and patient safety standards.
Requirements
High school diploma or equivalent (GED)
Benefits:
Health, Vision, Dental and Pet Insurance
Life Insurance
Short Term and Long-Term Disability and Life Insurance
Identity Theft Protection
Tuition Reimbursement up to $6,000 annually
Company paid Maternity and Paternity Leave
5 days of Paid Time Off available upon hire
Bereavement Leave (includes pets)
PTO Sell Back Program
Compassionate Leave Sharing Program (PTO Donation)
Employee Support Fund, for employees in need of emergency financial support
Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.