People & Culture Manager

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan
• Work-life balance
• Hybrid work environment (work from office/residence in BC)
• Professional development
• Equitable employment opportunities
  
  

The Opportunity

Reporting to the Director People, Culture & Corporate Services, the Manager, People & Culture is responsible for the oversight administration, and day-to-day operations of the People & Culture function. The role oversees the delivery of People & Culture programs, services and processes, ensuring alignment with organizational priorities, legislative requirements, and service standards.

Working closely with the Director, People & Culture, the Manager is accountable for leading the People & Culture team, managing departmental resources and workload priorities, overseeing governance and compliance activities, administering the departmental budget, and implementing strategic initiatives. The role acts as a trusted advisor to leaders and employees, while fostering a positive, inclusive, and high performing workplace culture. 

Duties and Responsibilities

• People & Culture Department leadership: Lead, supervise, coach, and develop People & Culture team members, establish priorities, manage performance, and foster a collaborative, service-oriented team culture.
  
• Department Operations & Service delivery: Oversee the day-to-day operations of the People & Culture function and ensure the consistent, responsive, and effective delivery of People & Culture Programs, services, and support across the organization.
• Resource allocation & workload management: Plan, prioritize, and allocate departmental resources and workload to ensure operational effectiveness, service excellence, and the achievement of organizational goals.
• Departmental planning: Develop and implement departmental work plans, objectives, initiatives, and operational priorities that support organizational goals and the strategic direction established by the Director People, Culture and Corporate Services.
• Budget administration: Administer the People & Culture budget, monitor expenditures, support forecasting and planning activities.
• Employee Relations: Provide leadership and guidance on employee relations matters, including conflict resolution, workplace investigations, accommodations, attendance management, performance issues, and workplace expectations.
• Recruitment & Talent Acquisition: Oversee recruitment activities, ensuring equitable, transparent, and effective hiring practices; support workforce planning and talent pipeline development; coordinate onboarding and orientation programs to ensure a positive and consistent employee experience.
• Leadership & Organizational Support: Partner with leaders to support organizational development, workforce planning, change management, succession planning, and organizational effectiveness initiatives.
• Performance Management & Talent Development: Oversee the organization's performance management framework; coach managers on performance management, employee development, feedback, and career growth; support talent review, succession planning, learning, and development initiatives.
• People & Culture Compliance & Administration: Ensure HRIS data integrity, employee records management, and compliance with Employment Standards, Human Rights legislation, WorkSafeBC requirements, privacy legislation, and organizational policies; support audits, reporting requirements, and compliance initiatives.
• Employee Engagement, Culture & Inclusion: Lead initiatives that strengthen organizational culture, employee engagement, recognition, wellness, diversity, equity, inclusion, accessibility, and belonging; facilitate employee engagement surveys and action planning initiatives.
• Compensation & Workforce Administration: Oversee compensation administration, salary review processes, job evaluations, workforce planning activities, and compensation market research to ensure internal equity and external competitiveness.
• Occupational Health & Safety: Provide oversight and support for occupational health and safety program through policy implementation, committee participation, inspections, investigations, return-to-work programs, and compliance activities.
• Risk Management & Policy Administration: Develop, implement, and maintain People & Culture policies, procedures, and best practices; ensure consistent application across the organization and support people-related components of the organization's risk management framework.
• Projects & Continuous Improvement: Lead or participate in People & Culture and organizational projects; identify opportunities to improve service delivery, systems, processes, and employee experience; act as a People & Culture subject matter expert on corporate initiatives.
• External Relations & Reporting: Maintain effective relationships with external stakeholders and oversee workforce reporting, analytics, legislative reporting and other reporting requirements.
• Other duties as assigned.

Qualifications and Experience

• Minimum 7 years of progressively responsible Human Resources experience.
• Demonstrated experience in employee relations, performance management, talent acquisition, policy development, workforce planning, and organizational development.
• Experience partnering with managers and senior leaders on complex people matters.
• Previous leadership or supervisory experience preferred.
• Experience leading projects and cross-functional initiatives.

Hiring Range: $119,440  - $144,000 per annum.
Placement within this range will be determined according to the candidate’s relevant experience, qualifications, and demonstrated competencies.