People Operations Launch Specialist
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What you'll do
- Own the Launch Playbook end-to-end: HR setup, onboarding infrastructure, and local compliance for every new market Via enters
- Travel to launch sites to provide on-the-ground HR support during new market go-lives
- Drive compliance and policy administration across all states where Via operates
- Manage corporate employee onboarding and offboarding mechanics, keeping the machine running cleanly as Via scales
- Own the full learning experience for Field teams: onboarding curriculum, 30/60/90-day check-in infrastructure, and manager touchpoint design
- Coordinate and execute L&D programming end-to-end - scheduling, vendor management, participant communications, and feedback loops
- Support rollout of manager development programs, tracking completion and translating feedback into iteration
- Build and maintain Via's internal resource library: playbooks, guides, templates, and training materials that scale knowledge across the org
- Maintain the L&D calendar and ensure training is integrated across performance cycles, launch waves, and onboarding cohorts
- Support cross-functional People projects in partnership with the broader team
- Build out traditional HRBP operations, with a sharp eye toward automation - learning the fundamentals while identifying where AI and tooling can eliminate manual work at scale
What they're looking for
- A builder and an operator: you don't just document processes, you create them from nothing and make them stick
- Energized by new markets and new challenges - you're as comfortable on a go-live floor in an unfamiliar city as you are managing a project plan
- Detail-oriented and organized without being rigid; you can hold a lot of complexity without losing the thread
- A strong communicator who can earn trust quickly with a new team, a new manager, or a compliance vendor you've never worked with before
- Someone who understands that great People work is invisible when it's done right - and you take pride in that
- 1-5 years of experience in HR, People Operations, or a closely related field
Nice to have
- experience with multi-state compliance or new market launches is a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a People Operations Launch Specialist, you will help launch new Via deployments and take ownership of the People Operations work required to ensure our teams are ready for successful service launches. You will work cross-functionally across the business to bring together the people, processes, and systems required to stand up new operations. This is a fast-paced, highly cross-functional role that combines project management, problem-solving, and operational execution.
This role requires a willingness to travel based on the needs of our launches.
What You'll Do:
- Launch new Via services, taking ownership of the People Operations workstreams required to ensure new operations are staffed, supported, and ready to begin service on time and at the highest possible quality, while contributing to the strategic decision-making and entrepreneurial approach required to establish Via operations in new markets
- Manage comprehensive People Operations launch project plans across multiple concurrent deployments, including key milestones, dependencies, risks, and timelines
- Coordinate critical workforce readiness activities — hiring and onboarding, payroll and benefits implementation, HR systems, employee documentation, policies, and compliance — collaborating closely with Operations, Expansion, Recruiting, Payroll, Benefits, Legal, IT, and local market teams
- Serve as a key People Operations partner to local operational leaders and employees throughout the launch process, identifying and resolving complex or time-sensitive issues that could impact workforce readiness or launch timelines, and supporting workforce transitions and employee and labor relations matters — including partnering with union representatives and internal Labor and Legal teams where applicable
- Provide guidance following service launch to stabilize new operations and support the transition into steady-state operations, while identifying opportunities to improve and standardize Via's launch processes through scalable tools, processes, and best practices that can be applied across future deployments
Who You Are:
- Effective at managing multiple complex, time-sensitive projects at once — taking ownership, working independently, and driving stakeholders toward deadlines
- Highly organized and meticulous, with exceptional attention to detail and follow-through, and an eye for risks and dependencies before they become problems
- A strong problem solver who is comfortable in ambiguity and builds creative, practical solutions where no playbook exists
- An excellent communicator who builds strong relationships across employees, operational leaders, cross-functional partners, and senior stakeholders
- Adaptable and entrepreneurial, moving easily between strategic planning and the details required to keep a launch on track, while continuously improving processes and building scalable solutions
- 3+ years of relevant experience in People Operations, HR, operations, project/program management, consulting, or another highly cross-functional environment, plus a Bachelor's degree and a record of strong academic and professional achievement
- Experience supporting operational launches, frontline workforces, employee relations, labor relations, or complex workforce transitions is a plus
Compensation and Benefits:
- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
- Salary Range: $80,000-$100,000 per year
- We are proud to offer a generous and comprehensive benefits package.
Ready to join the ride?
Via is an equal opportunity employer.
Company
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