Dollar Tree·3 days ago
3 days ago
People Shared Services Specialists I (remote eligible)
Sign up free to see how well your resume matches this role.
What you'll do
- Serve as the first point of contact for associates and employees seeking support on People-related queries and Workday transactions
- Manage a high volume of cases
- Deliver timely and accurate support
- Resolve inquiries within established procedures
What they're looking for
- Experience in high-volume service environments
- Strong communication skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Become part of our team as a People Shared Services Specialist I, serving as the first point of contact for associates and employees seeking support on People-related queries and Workday transactions. Manage a high volume of cases, deliver timely and accurate support, and resolve inquiries within established procedures. Ideal for candidates with experience in high-volume service environments and strong communication skills.
Skills
- workday
- workday help case management
- case management
- customer service
- hris
- microsoft office
- google workspace
- policy interpretation
- confidentiality management
- problem solving
- critical thinking
- written communication
- verbal communication
- organizational skills
- time management
- escalation management
- service-level agreement management
- knowledge sharing
- training participation
- quality review participation
- service metrics tracking
- knowledge management
Company
Dollar Tree
500 Volvo Parkway, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.