People Support Specialist - Tour of Duty Associate (Military Veteran or Military Spouse)
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What you'll do
- Assist team members with a variety of questions and help solve problems related to their team member experience
- Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns
- Support new team members with the benefits enrollment process to ensure a smooth onboarding
- Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource
- Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users
- Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction
What they're looking for
- Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist
- Experience in customer service
- Proficient with the Microsoft Office suite
- Comfortable providing assistance to others via phone, chat, and email
- Naturally curious and resourceful, with the ability to think creatively to tackle challenges
- Possess an innovative mindset, always eager to learn and improve
- Driven by a passion for the field of human resources
Nice to have
- Experience working with Service Management platforms such as Cherwell, ServiceNow, or Salesforce
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
As a People Support Specialist - Tour of Duty Associate, you'll develop meaningful hands-on experience at an award-winning organization while making a real impact on both team members and the business. You'll become a valued member of the team and participate in local events that connect you with your community and peers. This is your opportunity to make a difference and build a strong foundation for your future career.
About the role
Assist team members with a variety of questions and help solve problems related to their team member experience
Access all available resources and ask diagnostic questions to effectively troubleshoot systems access concerns
Support new team members with the benefits enrollment process to ensure a smooth onboarding
Prioritize, schedule, and escalate requests as necessary to the appropriately experienced Pulse resource
Deliver outstanding client service in line with our ISMs when fielding incoming help requests from end users
Resolve HR-related questions by identifying recurring issues and common themes, and perform post-resolution follow-ups to ensure complete satisfaction
About you
Minimum Qualifications
Must be a recently transitioned military veteran, military spouse, or actively serving National Guard or Reservist
Experience in customer service
Proficient with the Microsoft Office suite
Comfortable providing assistance to others via phone, chat, and email
Naturally curious and resourceful, with the ability to think creatively to tackle challenges
Possess an innovative mindset, always eager to learn and improve
Driven by a passion for the field of human resources
Preferred Qualifications
Experience working with Service Management platforms such as Cherwell, ServiceNow, or Salesforce
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
Company
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