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Jobs / Customer Service Team Lead in Canada
2 days ago
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Hubinternational·2 days ago
2 days ago

Personal Lines, Team Lead

Surrey, CanadaSenior · 6-10 yearsCustomer Service Team Lead

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Top 10% of NextRaise users matched against Customer Service Team Lead roles in Canada.

Must-have skills for this role

  • level 2 general insurance license
  • leadership
  • insurance product knowledge
  • client service

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What you'll do

  • In collaboration with the Branch Leadership team, work towards the development of a high performing and engaged team
  • Manage and distribute renewal lists, AR reports, Activity reports, and production reports.
  • Provide feedback to the manager for team members performance reviews
  • Maximize resources through effective scheduling
  • Ensure compliance with all Habitational Insurance Carriers, and Privacy Act rules and regulations
  • Support the continuous improvement, organization and efficiency of the branch
  • Maintain strict confidentiality in regard to all corporate and employee issues
  • Manage new business sales, retention and service needs of clients, balancing Insurance Advisor and Team Lead duties as appropriate
  • Handle and resolve client and dealership concerns in a positive proactive fashion
  • Ensure employees are connected to Hub in the bigger picture and understand the mission, values and goals of Hub
  • Stay current on education and training courses available and continue to develop your skills
  • Provide guidance to the team and lead by example

What they're looking for

  • Level 2 General Insurance License
  • 1 year experience in the Insurance sales environment preferred, but will take all skills, abilities and experience into consideration
  • Demonstrated abilities in providing exceptional client service
  • Demonstrated leadership and teamwork abilities
  • Excellent Insurance Product knowledge
  • Sales drive and initiative
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
  • Strong communication skills

Nice to have

  • 1 year experience in the Insurance sales environment

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

Are you an experienced Insurance Advisor looking to grow their career into leadership? If you’re a self-motivated and sales-driven individual seeking work-life balance and a team-oriented culture – YOU can be our next Team Lead.

Position Summary:

The successful candidate will be responsible for serving clients in all of their insurance needs, in addition to, supporting the team in the day to day operations of the branch, training, coaching, and assisting with administrative duties when needed.

Position Summary:

The successful candidate will be responsible for serving clients in all of their insurance needs, in addition to, supporting the team in the day-to-day operations of the branch, training, coaching, and assisting with administrative duties when needed.

Responsibilities:

  • In collaboration with the Branch Leadership team, work towards the development of a high performing and engaged team
  • Manage and distribute renewal lists, AR reports, Activity reports, and production reports.
  • Provide feedback to the manager for team members performance reviews
  • Maximize resources through effective scheduling
  • Ensure compliance with all Habitational Insurance Carriers, and Privacy Act rules and regulations   
  • Support the continuous improvement, organization and efficiency of the branch
  • Maintain strict confidentiality in regard to all corporate and employee issues
  • Manage new business sales, retention and service needs of clients, balancing Insurance Advisor and Team Lead duties as appropriate
  • Handle and resolve client and dealership concerns in a positive proactive fashion
  • Ensure employees are connected to Hub in the bigger picture and understand the mission, values and goals of Hub
  • Stay current on education and training courses available and continue to develop your skills
  • Provide guidance to the team and lead by example
  • Delegate tasks as appropriate
  • Other duties and responsibilities as needed

Skills, Characteristics & Qualifications

  • Level 2 General Insurance License
  • 1 year experience in the Insurance sales environment preferred, but will take all skills, abilities and experience into consideration
  • Demonstrated abilities in providing exceptional client service
  • Demonstrated leadership and teamwork abilities
  • Excellent Insurance Product knowledge
  • Sales drive and initiative
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
  • Strong communication skills

The expected salary range for this position is $50,000 to $65,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

  • We want you to be INNOVATIVE and open to sharing your ideas

  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER

  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Accounting & Finance

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Company

Hubinternational
Surrey, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Hubinternational's careers site·first seen 18 Sept 2026·last verified 18 Sept 2026·How we source jobs

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