Phoenix General Manager

Phoenix General Manager

Culligan of Phoenix is seeking an accomplished, results-driven General Manager to lead and grow our market operations. This is a premier leadership opportunity for a strategic business professional who is passionate about driving performance, developing teams, and delivering exceptional customer experiences.

As the General Manager, you will have full responsibility for the overall success of the business, including operations, sales growth, customer satisfaction, employee development, and financial performance. You will lead a talented team while ensuring the continued delivery of the exceptional service and quality that customers have come to expect from Culligan.

Packard Culligan Water is a recognized leader in residential and commercial water treatment solutions, providing industry-leading products and services that improve the quality of life for customers throughout the communities we serve. As part of the Packard Culligan family, a family-owned and operated organization with nearly 80 years of industry excellence, you'll join a company committed to innovation, growth, and people-first leadership.

Position Overview

As the Phoenix General Manager, you will:

• Champion our core values of Caring About Relationships, Accountability, and Open-Mindedness in every aspect of leadership.
• Foster a high-performance culture that promotes teamwork, collaboration, and a relentless focus on customer satisfaction.
• Drive revenue growth, operational excellence, and profitability while maintaining full P&L accountability.
• Provide strategic insights and recommendations to executive leadership regarding market opportunities, business performance, staffing, and forecasting.
• Recruit, coach, and develop top talent across all functions, with a strong focus on sales growth and leadership development.
• Build and maintain strong community relationships to enhance Culligan's reputation and market presence.
• Improve customer retention and service performance through operational efficiencies and best-in-class service initiatives.
• Lead fleet, delivery, and service operations with a focus on safety, compliance, efficiency, and continuous improvement.
• Create an engaging workplace that encourages employee growth, accountability, and long-term success.
• Implement a hands-on leadership approach that supports employee development, succession planning, and organizational effectiveness.

What We Offer

• Competitive base salary plus significant performance-based incentive opportunities.
• Comprehensive corporate support across Human Resources, Finance, Compliance, Marketing, and Operations.
• Leadership development and advancement opportunities within a growing organization.
• Annual company leadership conference focused on training, innovation, recognition, and business strategy.
• Outstanding benefits package including:
  • $0 deductible medical insurance
  • Dental and vision coverage
  • Employer-paid life insurance and short-term disability
  • Wellness program
  • 401(k) with generous company match
  • Paid vacation, holidays, and personal time off

What We're Looking For

The ideal candidate will possess:

• 10+ years of progressive leadership and management experience with demonstrated business leadership success.
• Experience leading multi-functional teams within a service, distribution, manufacturing, or customer-focused environment.
• Water treatment, water conditioning, or related industry experience is preferred but not required.
• Bachelor's degree in Business, Management, or a related field, or equivalent professional experience.
• Proven success managing budgets, business plans, and operational performance in a for-profit organization.
• Strong experience recruiting, developing, and retaining high-performing teams.
• Demonstrated ability to drive sales growth while improving operational efficiencies.
• Strong financial acumen, analytical skills, and proficiency with business and financial software systems.
• Excellent communication, coaching, and relationship-building skills.

Location Requirement

This is a local, in-office leadership role based in the Phoenix metropolitan area. Candidates must reside in the greater Phoenix area or be willing to relocate.

Why Join Culligan?

This is more than a General Manager role. It's an opportunity to lead a respected brand, influence business growth, develop high-performing teams, and make a lasting impact on customers and employees alike. If you're a dynamic leader who thrives on accountability, growth, and people development, we'd love to hear from you.