Phoenix Process Owner - Business Analyst
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What you'll do
- Instrumental in the definition and translation of our current business processes to evaluate and pursue opportunities aligned to our new system.
- Own, document and maintain end to end business processes for the allocated functional area, ensuring that process design is clear, coherent and aligned with the wider Phoenix implementation approach and timeline.
- Assess the business implications of system functionality, configuration, data and proposed developments, identifying gaps and recommending pragmatic solutions or changes where required.
- Develop and maintain a strong understanding of UK higher education issues, guidance, policy, regulation and sector developments and assess their impact on Phoenix and the University.
- Ensure future processes and business decisions align with legal and regulatory requirements and relevant University policies and regulations.
What they're looking for
- Degree or equivalent, or proven administrative experience.
- Knowledge and experience of higher education administration, regulatory requirements and associated business processes.
- Proven experience of business process ownership, design, analysis or improvement at an appropriate level.
- Experience of dealing with internal contacts at many levels.
- Experience of designing, reviewing and enhancing end to end business processes.
- Evidence of problem-solving skills and finding pragmatic solutions for complex, business critical problems.
- Ability to understand and interpret complex regulations and specifications.
- Ability to analyse complex business processes.
- Excellent communication and organisational skills.
- Ability to have several tasks running simultaneously with excellent attention to detail.
Nice to have
- A relevant professional qualification and/or relevant accreditation is desirable.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Phoenix Process Owner - Business Analyst
Reference: REQ000873
Job details
Job referenceREQ000873 Apply by01/10/2026 LocationBishops Square SalaryUH8 £46,049pa to £58,225pa by annual increments on achieving designated skills and experience PackageBlank Contractual hours37 BasisFull Time Job category/typeProfessional/Technical Attachments Phoenix Process Owner - Business Analyst REQ000873 JDPS.pdfPhoenix Process Owner - Business Analyst
Job descriptionPost Title: Phoenix Process Owner - Business Analyst
SBU/Department: Academic Registry
FTE: 1.0 FTE (working 37 hours per week)
Duration of Contract: Fixed Term Contract until 28 September 2028
Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: Maclaurin Building, Hatfield
The University has flexible location principles, but there is an expectation that this post, will where be required, be able to be on campus any day of the working week
We are looking to appoint a Phoenix Process Owner – Business Analyst to join our Phoenix programme team of 26 individuals who each bring their own substantial proven experience, and who are currently focused on managing change/digital transformation across a large or complex service operation, successfully supporting the delivery of the Phoenix programme, a new Student Record System, on time and on budget.
Main duties and responsibilities
The role as Phoenix Process Owner – Business Analyst will be instrumental in the definition and translation of our current business processes to evaluate and pursue opportunities aligned to our new system. You will own, document and maintain end to end business processes for the allocated functional area, ensuring that process design is clear, coherent and aligned with the wider Phoenix implementation approach and timeline.
You will also assess the business implications of system functionality, configuration, data and proposed developments, identifying gaps and recommending pragmatic solutions or changes where required and develop and maintain a strong understanding of UK higher education issues, guidance, policy, regulation and sector developments and assess their impact on Phoenix and the University. You will also ensure future processes and business decisions align with legal and regulatory requirements and relevant University policies and regulations.
Skills and experience required
You will have knowledge and experience of higher education administration, regulatory requirements and associated business processes, and proven experience of business process ownership, design, analysis or improvement at an appropriate level. You will also have experience of dealing with internal contacts at many levels and experience of designing, reviewing and enhancing end to end business processes.
Evidence of problem-solving skills and finding pragmatic solutions for complex, business critical problems is essential as is the ability to understand and interpret complex regulations and specifications and the ability to analyse complex business processes. You will have excellent communication and organisational skills, and the ability to have several tasks running simultaneously with excellent attention to detail.
Qualifications required
You will be educated with a minimum of a Degree or equivalent, or proven administrative experience. A relevant professional qualification and/or relevant accreditation is desirable.
Please view the job description and person specification for a full list of the duties and essential criteria.Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
Internal applicants – please ensure you apply via your employee self-service portal.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Informal enquiries to Zeeshan Amjad, z.amjad@herts.ac.uk
Closing Date: 01 October 2026
Interview Date: w/c 12 October 2026
Reference Number: REQ000873
Date advert placed: 17 September 2026
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts
Apply online Send to a friendPhoenix Process Owner - Business Analyst
Job descriptionPost Title: Phoenix Process Owner - Business Analyst
SBU/Department: Academic Registry
FTE: 1.0 FTE (working 37 hours per week)
Duration of Contract: Fixed Term Contract until 28 September 2028
Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year
Location: Maclaurin Building, Hatfield
The University has flexible location principles, but there is an expectation that this post, will where be required, be able to be on campus any day of the working week
We are looking to appoint a Phoenix Process Owner – Business Analyst to join our Phoenix programme team of 26 individuals who each bring their own substantial proven experience, and who are currently focused on managing change/digital transformation across a large or complex service operation, successfully supporting the delivery of the Phoenix programme, a new Student Record System, on time and on budget.
Main duties and responsibilities
The role as Phoenix Process Owner – Business Analyst will be instrumental in the definition and translation of our current business processes to evaluate and pursue opportunities aligned to our new system. You will own, document and maintain end to end business processes for the allocated functional area, ensuring that process design is clear, coherent and aligned with the wider Phoenix implementation approach and timeline.
You will also assess the business implications of system functionality, configuration, data and proposed developments, identifying gaps and recommending pragmatic solutions or changes where required and develop and maintain a strong understanding of UK higher education issues, guidance, policy, regulation and sector developments and assess their impact on Phoenix and the University. You will also ensure future processes and business decisions align with legal and regulatory requirements and relevant University policies and regulations.
Skills and experience required
You will have knowledge and experience of higher education administration, regulatory requirements and associated business processes, and proven experience of business process ownership, design, analysis or improvement at an appropriate level. You will also have experience of dealing with internal contacts at many levels and experience of designing, reviewing and enhancing end to end business processes.
Evidence of problem-solving skills and finding pragmatic solutions for complex, business critical problems is essential as is the ability to understand and interpret complex regulations and specifications and the ability to analyse complex business processes. You will have excellent communication and organisational skills, and the ability to have several tasks running simultaneously with excellent attention to detail.
Qualifications required
You will be educated with a minimum of a Degree or equivalent, or proven administrative experience. A relevant professional qualification and/or relevant accreditation is desirable.
Please view the job description and person specification for a full list of the duties and essential criteria.Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
Internal applicants – please ensure you apply via your employee self-service portal.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Informal enquiries to Zeeshan Amjad, z.amjad@herts.ac.uk
Closing Date: 01 October 2026
Interview Date: w/c 12 October 2026
Reference Number: REQ000873
Date advert placed: 17 September 2026
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts
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