NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Manager in Singapore
5 days ago
Apply with autofill
Apply with autofill
Citi·BFSI·5 days ago
5 days ago

Physical Logistics - Vice President

Singapore Singapore, SingaporeSenior · 12-18 yearsCustomer Service Manager

Sign up free to see how well your resume matches this role.

Boost your chances at Citi

How you compare FREE

?
Your scoreYour score: not yet known
→
32
Top 10%Top 10%: 32 out of 100

Top 10% of NextRaise users matched against Customer Service Manager roles in Singapore.

Must-have skills for this role

  • base metals
  • precious metals
  • vaulting
  • quantitative skills

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Support the Commodities business and oversee various commodities and identify potential physical trading opportunities at the trading desk
  • Coordinate with various stakeholders on the trading floor extending from legal, back office, and product control
  • Manage physical positions and movements, and optimize flows to save costs by determining how conditions affect a given market
  • Solve issues throughout the nomination cycle by leveraging external and internal relationships and submit monthly nominations
  • Input and extract trading information to ensure accuracy and solve any identified problems
  • Coordinate on new products, structure transactions, trading book purchases, adhoc projects and regulatory compliance
  • Ensure correct processing of trades and bank risk compliance in daily activities and work on audit queries
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
  • Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
  • Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
  • Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
  • Adhere to all policies and procedures as defined by your role which will be communicated to you

What they're looking for

  • Prior experience in a related role, Logistical/Physical experience in base metals (LME/CME/others) as well as precious metals (LBMA/LPPM/CME/others) space, and vaulting experience in precious metals would be a great plus
  • Demonstrated ability to manage multiple priorities/deadlines with accuracy
  • Effective and efficient quantitative skills and advanced problem solving skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven ability to thrive in a high stress, fast paced environment
  • Ability to prioritize tasks requiring immediate attention over others
  • Bachelor’s degree/University degree or equivalent experience

Nice to have

  • Master’s degree preferred

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

The Scheduler is a senior level position responsible for overseeing various commodities and identifying potential physical trading opportunities, in coordination with the Trading team. The overall objective of this role is to manage physical positions and movements, and coordinate with various stakeholders on the trading floor.

Responsibilities:

  • Support the Commodities business and oversee various commodities and identify potential physical trading opportunities at the trading desk
  • Coordinate with various stakeholders on the trading floor extending from legal, back office, and product control
  • Manage physical positions and movements, and optimize flows to save costs by determining how conditions affect a given market
  • Solve issues throughout the nomination cycle by leveraging external and internal relationships and submit monthly nominations
  • Input and extract trading information to ensure accuracy and solve any identified problems
  • Coordinate on new products, structure transactions, trading book purchases, adhoc projects and regulatory compliance
  • Ensure correct processing of trades and bank risk compliance in daily activities and work on audit queries
  • Leading strong governance and controls:
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
  • Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
  • Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation.
  • Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
  • Adhere to all policies and procedures as defined by your role which will be communicated to you
  • Obtain and maintain all registrations/licenses which are required for your role, within the appropriate timeframe
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

Qualifications:

  • Prior experience in a related role, Logistical/Physical experience in base metals (LME/CME/others) as well as precious metals (LBMA/LPPM/CME/others) space, and vaulting experience in precious metals would be a great plus
  • Demonstrated ability to manage multiple priorities/deadlines with accuracy
  • Effective and efficient quantitative skills and advanced problem solving skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven ability to thrive in a high stress, fast paced environment
  • Ability to prioritize tasks requiring immediate attention over others

Education:

  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred

------------------------------------------------------

Job Family Group:

Institutional Trading

------------------------------------------------------

Job Family:

Trading

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

BFSI

Company

CitiBFSI
Singapore Singapore, Singapore

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citi's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • Director, Global Category Lead - Cybersecurity at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Enterprise Software at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Director, Global Category Lead - Infrastructure at mufgubSingapore Office OCC, Singapore–match not yet calculated
  • Head of Tech Solutions at IglooSingapore, Singapore, Singapore–match not yet calculated
  • Sr. Director, Technology BU Interface – International (Orthopaedics) at Johnson & JohnsonSingapore, Singapore–match not yet calculated

Browse more jobs

  • Customer Service Manager jobs in Singapore
  • Customer Service Representative jobs in Singapore
  • Customer Service Team Lead jobs in Singapore
  • Customer Experience Specialist jobs in Singapore
  • Customer Service Manager jobs in United States
  • Customer Service Manager jobs in United Kingdom