Planning and Performance Analyst

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job summary

The Planning and Performance Analyst will play a key role in monitoring, analysing, and improving business performance by transforming data into meaningful insights and actionable recommendations. Working closely with stakeholders across the organisation, they will support strategic initiatives, develop performance tracking methodologies, and enable informed decision-making at all levels of the business. To do this well, they will need to have strong analytical and problem-solving skills to digest complex information and deliver clear, actionable insights.

Key Responsibilities

• Standardisation of business performance reporting by creating insightful and user-friendly dashboards
• Responsible for developing, targeting and tracking KPIs
• Ensure data accuracy and reporting consistency
• Translate data into actionable recommendations
• Identify business performance improvement opportunities
• Conduct ad hoc analysis to answer business questions
• Understand the drivers behind results rather than just reporting them
• Collaborate and support in the development of strategic projects & initiatives
• Communicate effectively across a diverse set of teams and audiences (including senior management)
• Develop presentations with conceptual and/or quantitative analysis that facilitate top management decision making
• Support data quality initiatives
• Be responsible to deliver work with tight deadlines and high levels of pressure
• Work with uncertainty and limited information
• Abstract information to be clearly summarized for top management to make decisions

Skills & Experience

• University degree Bachelor or Master
• Prior experience in a similar role
• Curious, proactive & can-do attitude with proven problem-solving skills
• Personal sense of diligence in order to prioritize & deliver workload
• Excellent inter-personal communication skills and ability to work with employees at all levels and functions, especially with senior stakeholders
• Ability to meet tight deadlines and handle multiple tasks
• Tenacity, pro-activity and the confidence to challenge information and processes that do not make sense
• Strong analytical skills with a data driven mindset
• Good communication skills / interpersonal skills (exposure to a vast pool of stakeholders including top management)
• Fluent English, speaking Spanish a bonus

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.