NextRaiseNextRaiseFind jobs
Sign inSign up free
Jobs / Customer Service Team Lead in Canada
4 days ago
Apply with autofill
Apply with autofill
Dentsuaegis·4 days ago
4 days ago

Planning Supervisor

Toronto, CanadaMid · 2-5 yearsCustomer Service Team Lead

Sign up free to see how well your resume matches this role.

Boost your chances at dentsuaegis

How you compare FREE

?
Your scoreYour score: not yet known
→
42
Top 10%Top 10%: 42 out of 100

Top 10% of NextRaise users matched against Customer Service Team Lead roles in Canada.

Must-have skills for this role

  • media planning
  • leadership
  • media buying
  • bid management

PDF or DOCX · no account needed

Apply faster with autofill FREEThe NextRaise extension autofills your application in one click.careers.example.com/applyAutofillingFull namePriya SharmaEmailpriya.sharma@example.comPhone+49 30 1234567LocationBerlGet the extension

What you'll do

  • Manages, coaches, and develops a team across media planning deliverables through the planning and campaign process to improve and achieve client goals.
  • Coaches team to develop planning strategies that maximize media dollars and media efficiency.
  • Drives employee retention by providing feedback to the Leadership and HR team to help retain top talent in Canada.
  • Grows the sophistication of the team’s media knowledge, expanding into data and technology.
  • Identifies development areas in team members to help achieve and drive their performance goals for the year.
  • Supports the media buying teams throughout campaign activation process to maintain performance and resolves any campaign-related issues.
  • Facilitates the implementation of quality control processes and systems across client groups.
  • Briefs partner agencies on strategic implementation needs and roles of specific communication channels.
  • Prepares reporting documentation for clients demonstrating the strategy and rationale executed to deliver on campaign goals.
  • Participates and presents in new business efforts for the Canadian Network.
  • Instils a high-performance, data-driven, continuous improvement culture within a shared service organization.

What they're looking for

  • Post-secondary Degree or Diploma in Media, Advertising, Business Administration, Marketing, or related field.
  • A minimum of 3 years of media planning experience focused on All Media Channels and a minimum of 1year experience leading a team.
  • Strong people leader with the ability to lead, coach and develop and retain top talent while addressing performance.
  • Knowledge of bid management, campaign management and optimization process with key Data, Supply and DSP partners.
  • Advanced knowledge of Media Planning and Research Tools:
  • Ability to instill confidence and manage expectations with internal and external stakeholders.
  • Advanced analytical skills and proficient with numbers and budgets to illustrate client business objectives.
  • Strong negotiation, presentation and people skills.
  • Advanced level MS Office skills: Excel (Pivot Tables, VLOOKUP), Outlook, PowerPoint, etc.
  • Excellent written and verbal communication skills.
  • Must be able to collaborate with cross-functional teams and multiple stakeholders.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Description:

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.

The Planning Supervisor is responsible for developing a high-performing team and providing guidance on client and media planning strategy. The Planning Supervisor will oversee the entire planning process for their dedicated client groups and collaborates with trafficking, media operations and media buying teams to achieve client goals. This role is critical in enforcing and providing input into the overall media planning direction as well as overseeing the quality standards of the team’s planning strategy and execution.

Accountabilities:

 • Manages, coaches, and develops a team across media planning deliverables through the planning and campaign process to improve and achieve client goals.

• Coaches team to develop planning strategies that maximize media dollars and media efficiency.  

• Drives employee retention by providing feedback to the Leadership and HR team to help retain top talent in Canada.

• Grows the sophistication of the team’s media knowledge, expanding into data and technology.  

• Identifies development areas in team members to help achieve and drive their performance goals for the year.  

• Supports the media buying teams throughout campaign activation process to maintain performance and resolves any campaign-related issues.  

• Facilitates the implementation of quality control processes and systems across client groups.  

• Briefs partner agencies on strategic implementation needs and roles of specific communication channels.

• Prepares reporting documentation for clients demonstrating the strategy and rationale executed to deliver on campaign goals.  

• Participates and presents in new business efforts for the Canadian Network.  

• Instils a high-performance, data-driven, continuous improvement culture within a shared service organization.

 Qualifications:  

• Post-secondary Degree or Diploma in Media, Advertising, Business Administration, Marketing, or related field.  

• A minimum of 3 years of media planning experience focused on All Media Channels and a minimum of 1year experience leading a team.  

• Strong people leader with the ability to lead, coach and develop and retain top talent while addressing performance.  

• Knowledge of bid management, campaign management and optimization process with key Data, Supply and DSP partners.  

• Advanced knowledge of Media Planning and Research Tools:

• Ability to instill confidence and manage expectations with internal and external stakeholders.  

• Advanced analytical skills and proficient with numbers and budgets to illustrate client business objectives.  

• Strong negotiation, presentation and people skills.

 • Advanced level MS Office skills: Excel (Pivot Tables, VLOOKUP), Outlook, PowerPoint, etc.  

• Excellent written and verbal communication skills.  • Must be able to collaborate with cross-functional teams and multiple stakeholders.  

Additional information

Vacancy: Is this posting for the purposes of filling an existing vacancy [Y/N]

The salary range for this position is $70k-77k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.

AI Disclosure: [dentsu] utilizes artificial intelligence tools as part of its recruitment process, as during the sourcing and screening stages. All other parts of the dentsu application and hiring processes do not utilize artificial intelligence tools.

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact Canada.Recruitment@dentsu.com or to begin a conversation about your individual accessibility needs throughout the hiring process

Location:

Toronto

Brand:

Dentsu Media

Time Type:

Full time

Contract Type:

Permanent

Company

Dentsuaegis
Toronto, Canada

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Dentsuaegis's careers site·first seen 15 Sept 2026·last verified 15 Sept 2026·How we source jobs

Similar jobs

  • Support Supervisor at toryburchRocky View County, Canada–match not yet calculated
  • Fairmont Gold Supervisor (Full Time) at accorhotelEdmonton, Canada–match not yet calculated
  • (CAN) Fashion Team Lead at Walmart(CAN) ON SCARBOROUGH 03111 WM SUPERCENTER, Canada–match not yet calculated
  • (CAN) Health and Beauty Team Lead at WalmartSt. Albert, Canada–match not yet calculated
  • (CAN) Stocking 3 Team Lead at Walmart(CAN) ON BELLEVILLE 03122 WM SUPERCENTER, Canada–match not yet calculated

Browse more jobs

  • Customer Service Team Lead jobs in Canada
  • Customer Service Representative jobs in Canada
  • Customer Service Manager jobs in Canada
  • Customer Experience Specialist jobs in Canada
  • Customer Service Team Lead jobs in United States
  • Customer Service Team Lead jobs in India