Plumbing Service Manager
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What you'll do
- Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
- Maintain consistent involvement in company-sponsored and team-building activities
- Track technician performance and customer interactions, providing individualized coaching
- Partner closely with Dispatch to ensure the right plumber is assigned to the right job
- Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
- Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
- Represent, train, and reinforce the Radiant brand and customer experience at all times
- Understand, enforce, and optimize ServiceTitan processes
- Collaborate with leadership to develop motivation and incentive programs aligned with company goals
- Create, reinforce, and enforce truck restock and inventory standards
- Enforce quality workmanship across the plumbing service team
- Oversee technician technical assessments and checklist completion
What they're looking for
- High school diploma or equivalent (required)
- Valid, clean driver’s license
Nice to have
- Plumbing license appropriate to role (Journeyman or higher preferred)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Radiant Plumbing & Air Conditioning
Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—apply today and join the best in the business!
If you’re a servant leader looking for your employer home, apply today!
Compensation
$90,000–$110,000 base salary, plus a 10% performance bonus and separate weekend bonus opportunities
About the Role
We’re looking for an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You’ll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service.
If you’ve led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.
What You’ll Be Doing
- Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
- Maintain consistent involvement in company-sponsored and team-building activities
- Track technician performance and customer interactions, providing individualized coaching
- Partner closely with Dispatch to ensure the right plumber is assigned to the right job
- Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
- Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
- Represent, train, and reinforce the Radiant brand and customer experience at all times
- Understand, enforce, and optimize ServiceTitan processes
- Collaborate with leadership to develop motivation and incentive programs aligned with company goals
- Create, reinforce, and enforce truck restock and inventory standards
- Enforce quality workmanship across the plumbing service team
- Oversee technician technical assessments and checklist completion
- Lead safety meetings and promote a safe work environment
- Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed
What We’re Looking For
Education
- High school diploma or equivalent (required)
Technical & Computer Skills
- Proficient with mobile devices
- Strong working knowledge of ServiceTitan (or similar service software)
- Comfortable using Microsoft Office applications
Certifications & Licenses
- Plumbing license appropriate to role (Journeyman or higher preferred)
- Valid, clean driver’s license
If you’re ready to lead from the front, coach a strong plumbing team, and own weekend performance, we’d love to talk.
#RadiantATX1
Company
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