Plumbing Service Technician
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What you'll do
- Install, maintain, and repair plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and general plumbing repairs
- Inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential homes
- Handle customer queries, troubleshoot and resolve problems, and respond to callouts in a timely manner
- Prepare cost estimates for repairs and replacements, ensuring customers have clear expectations of service charges
- Properly document all work completed using Service Titan or similar software to ensure accurate records of services provided
- Use good communication and listening skills to address customer concerns, provide expert advice, and ensure customer satisfaction
- Ensure all work meets local plumbing codes and national standards for safety and quality
- Adhere to all safety protocols and ensure that plumbing systems are installed and repaired in the most efficient and effective manner
What they're looking for
- Minimum 3 years of experience as a residential plumber, with expertise in a variety of plumbing installations and repairs
- Strong knowledge of plumbing systems, fixtures, and troubleshooting techniques
- Excellent communication and listening skills with the ability to explain complex plumbing issues to customers clearly
- Strong customer service orientation with the ability to handle customer queries, concerns, and provide professional solutions
- Ability to troubleshoot and resolve plumbing issues efficiently
- Valid driver’s license with a clean driving record
- Knowledge of local plumbing codes and safety standards
- Ability to handle physical tasks such as lifting heavy equipment and working in tight spaces
Nice to have
- Service Titan experience is a plus, with the ability to accurately track service calls and customer interactions
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Overview
Plumbing Service Technician (Residential)
Immediate openings! Earn an hourly base plus commission, with strong growth potential for high performers.
Join Chapman Bros and take the next step in your career as a Plumbing Service Technician with a company that truly values strong leadership, technical expertise, and exceptional customer service. We offer a collaborative, growth‑focused environment where your skills directly contribute to team success and operational excellence. If you're ready to make an impact, develop your leadership potential, and grow with an organization committed to long‑term professional advancement, apply today and become part of a team that invests in your future!
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Responsibilities
- Plumbing System Installation & Repairs – Install, maintain, and repair plumbing systems and fixtures, including toilet replacements, faucet replacements, water heater replacements, soldering, and general plumbing repairs
- System Inspections & Testing – Inspect and test plumbing systems for safety, functionality, water quality, and code compliance in residential homes
- Customer Interaction – Handle customer queries, troubleshoot and resolve problems, and respond to callouts in a timely manner
- Cost Estimates – Prepare cost estimates for repairs and replacements, ensuring customers have clear expectations of service charges
- Service Documentation – Properly document all work completed using Service Titan or similar software to ensure accurate records of services provided
- Communication & Customer Service – Use good communication and listening skills to address customer concerns, provide expert advice, and ensure customer satisfaction
- Code Compliance – Ensure all work meets local plumbing codes and national standards for safety and quality
- Safety & Efficiency – Adhere to all safety protocols and ensure that plumbing systems are installed and repaired in the most efficient and effective manner
Qualifications
- Experience – Minimum 3 years of experience as a residential plumber, with expertise in a variety of plumbing installations and repairs
- Technical Skills – Strong knowledge of plumbing systems, fixtures, and troubleshooting techniques
- Service Software – Service Titan experience is a plus, with the ability to accurately track service calls and customer interactions
- Communication Skills – Excellent communication and listening skills with the ability to explain complex plumbing issues to customers clearly
- Customer-Focused – Strong customer service orientation with the ability to handle customer queries, concerns, and provide professional solutions
- Problem-Solving – Ability to troubleshoot and resolve plumbing issues efficiently
- Driver’s License – Valid driver’s license with a clean driving record
- Code Knowledge – Knowledge of local plumbing codes and safety standards
- Physical Requirements – Ability to handle physical tasks such as lifting heavy equipment and working in tight spaces
Benefits
- Medical, Dental & Vision Insurance – Comprehensive coverage with minimal out-of-pocket expenses
- Disability & Life Insurance – Financial security for you and your family
- 401(K) with Company Match – Competitive retirement savings plan
- Paid Training & Career Development – Ongoing training and professional growth opportunities
- Paid Holidays & PTO – Paid time off for a healthy work-life balance
- Company Vehicle & Tools – Provided for qualified plumbers
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Join our team at Chapman Bros and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!
Chapman Bros May conduct a preemployment background check and drug test, subject to applicable law
Chapman Bros is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Company
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