PMO Operations Manager

The PMO Operations Manager serves as a key leadership role within the Program Management Office (PMO) supporting large-scale, enterprise-wide IT support services contracts. Reporting directly to the PMO Director, the PMO Operations Manager serves as the operational backbone of the program — driving day-to-day PMO execution, coordinating across all functional leads, task orders, and Government stakeholders, and enabling the Program Directors/Managers to focus on strategic direction, executive engagement, and modernization priorities. This individual is instrumental in ensuring operational efficiency, staffing alignment, compliance, and delivery excellence across a complex, multi-task-order federal IT programs. The PMO Operations Manager blends program management discipline with hands-on PMO operations leadership, translating contract-level strategy into repeatable operational processes that scale across dozens of concurrent task orders.

Key Responsibilities

Program & Contract Operations
•    Oversee and coordinate of PMO operations, ensuring consistent performance, compliance, and delivery quality.
•    Maintain and update the Program Management Plan (PMP), staffing forecasts, and organizational charts across the life of the contract.
•    Support the Program Director/Managers in planning, organizing, and directing all technical and management activities across multiple simultaneous task orders.
•    Serve as a primary operational liaison with the Contracting Officer’s Representative (COR) and leadership.
•    Manage escalation procedures, risk identification, and mitigation planning across the program.
•    Support Program Director/Managers in cross-cutting contract functions, including subcontractor coordination, communication with Government stakeholders, and administrative/operational support.

Management, Reporting, and Procurement Oversight
•    Support the Program Director/Managers in monitoring burn rates for Time & Material (T&M) and Labor Hour (LH) task orders.
•    Ensure accurate and timely submission of all contract deliverables, including time reporting, ad-hoc reports, and COR meeting materials
•    Coordinate with the Subcontracts Lead to track subcontractor costs, awards, and compliance with FAR/CAS requirements.
•    Support procurement actions and management of subcontract dollars in alignment with program objectives.
Staffing & Talent Management
•    Coordinate with the Talent Management Lead on staffing actions, onboarding/orientation, and FTE forecasting.
•    Maintain current organizational charts and workforce planning documentation.

Quality Assurance & Compliance
•    Implement and enforce QA/QC standards across all task orders and PMO functional areas.
•    Ensure compliance with Agency security, privacy, and suitability requirements, including PII handling protocols and access control procedures.
•    Support IT risk assessments, ISP enforcement, and VPN/network security compliance.
•    Maintain continuity of operations planning and documentation.

Stakeholder Communication & Reporting
•    Facilitate COR meetings and executive-level briefings as needed.
•    Prepare and deliver weekly, monthly, and ad-hoc reports in support of task orders and Government requests.
•    Serve as an operational point of contact for cross-functional coordination between PMO functional leads (Finance, Talent Management, Subcontracts, Procurement, FSO/Suitability, and Network Security).