Portfolio Resource Coordinator
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What you'll do
- Coordinating schedules and staffing needs across the Thunder Bay portfolio.
- Filling open shifts while ensuring contractual staffing requirements are met.
- Communicating schedules and updates clearly with security professionals.
- Responding promptly to scheduling requests and employee support tickets.
- Maintaining accurate scheduling, payroll, and billing information using TEAM software.
- Monitoring employee certifications, training, and compliance requirements.
- Supporting the Client Service Manager and providing coverage when needed.
- Occasionally traveling locally to client sites as required.
What they're looking for
- Excellent organizational and time management skills.
- Strong verbal and written communication abilities.
- Customer-focused with the ability to build positive working relationships.
- Comfortable using computers and learning new software systems.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Flexibility to work varying hours based on operational needs.
- Legally authorized to work in Canada.
Nice to have
- Experience in scheduling, dispatching, administration, or workforce coordination.
- Previous experience in the security industry or in a supervisory role.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Paladin Security is Hiring a Portfolio Resource Coordinator!
Paladin Security – Thunder Bay, ON
Full-Time
Compensation: CA$50,000–CA$55,000 per year
Join Paladin Security
At Paladin Security, we believe that the right people make all the difference. As a Portfolio Resource Coordinator, you'll play a vital role in ensuring our security operations run smoothly by coordinating schedules, supporting our frontline security professionals, and helping deliver exceptional service to our clients.
If you're highly organized, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
What You'll Do
As a Portfolio Resource Coordinator, you'll work closely with our Client Service Manager to support daily branch operations by:
- Coordinating schedules and staffing needs across the Thunder Bay portfolio.
- Filling open shifts while ensuring contractual staffing requirements are met.
- Communicating schedules and updates clearly with security professionals.
- Responding promptly to scheduling requests and employee support tickets.
- Maintaining accurate scheduling, payroll, and billing information using TEAM software.
- Monitoring employee certifications, training, and compliance requirements.
- Supporting the Client Service Manager and providing coverage when needed.
- Occasionally traveling locally to client sites as required.
Requirements
Required Qualifications
- Excellent organizational and time management skills.
- Strong verbal and written communication abilities.
- Customer-focused with the ability to build positive working relationships.
- Comfortable using computers and learning new software systems.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Flexibility to work varying hours based on operational needs.
- Legally authorized to work in Canada.
Preferred Qualifications
- Experience in scheduling, dispatching, administration, or workforce coordination.
- Previous experience in the security industry or in a supervisory role.
Benefits
Why Join Paladin Security?
- Competitive salary: CA$50,000–CA$55,000 annually
- Comprehensive benefits package
- Daily Pay program for access to earned wages
- Ongoing training and professional development
- Education allowance to support career growth
- Collaborative and supportive team environment
- Opportunities for advancement within one of Canada's leading security organizations
Apply Today
If you're an organized professional who enjoys coordinating people, solving scheduling challenges, and making a meaningful impact every day, we'd love to have you on our Thunder Bay team.
Apply today and grow your career with Paladin Security.
Company
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