Portfolio Systems Associate

Overview

Who are we we looking for?

CAPTRUST is seeking a Portfolio Systems Associate to support investment operations, account servicing, platform administration, and strategic technology migration initiatives across our portfolio management business. This role is ideal for a technology-minded operations professional who enjoys solving problems, improving processes, and helping shape the future of CAPTRUST's investment platform and operational infrastructure. The successful candidate will play a key role in supporting day-to-day operational activities while contributing to major platform modernization efforts. This individual will work closely with Operations, Technology, Portfolio Management, and Regional Office teams to improve workflows, enhance data quality, and support the adoption of new systems and capabilities.

Responsibilities

Investment Operations & Account Servicing

• Support account onboarding, maintenance, and operational servicing activities across investment platforms.
• Perform account and portfolio reconciliations, investigate discrepancies, and assist with issue resolution.
• Manage data imports, exports, validation processes, and quality-control activities across portfolio management and operational systems.
• Create and maintain operational reports, spreadsheets, and data analysis tools utilizing advanced Excel functionality.
• Support platform administration and operational activities within accounting and portfolio management systems.

Process Improvement & Operational Excellence

• Partner with regional offices and centralized operations teams to understand existing workflows and identify opportunities for process improvement.
• Document business processes, procedures, and workflow requirements to support consistency, scalability, and operational efficiency.
• Identify operational risks, process gaps, and manual workarounds and recommend practical solutions.
• Assist in developing and maintaining best practices that improve operational effectiveness and client service delivery.

Technology & Platform Migration Support

• Participate in technology implementations, platform migrations, and operational transformation initiatives.
• Assist with data conversion, validation, reconciliation, and migration activities.
• Support user acceptance testing (UAT), defect tracking, workflow validation, and issue resolution during system implementations and enhancements.
• Collaborate with technology, operations, and business stakeholders to improve system capabilities and enhance the advisor and client experience.
• Contribute to ongoing platform modernization efforts and support adoption of new technologies and service models.

Qualifications

Minimum Qualifications:

 

• 2–5 years of experience in wealth management, investment operations, portfolio systems, or a related financial services environment.
• Working knowledge of investment account onboarding (APX), maintenance, reconciliation, and operational support processes.
• Strong Microsoft Excel skills, including data analysis, reporting, reconciliation, data validation, and import/export activities.
• Experience working with advisor technology platforms, portfolio management systems, CRM systems, or similar operational tools.
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Strong written and verbal communication skills with the ability to collaborate effectively across business and technology teams.
• Demonstrated analytical, organizational, and problem-solving abilities.

Desired Qualifications/Skills:

 

• Experience supporting platform conversions, technology implementations, system integrations, or operational transformation initiatives.
• Exposure to user acceptance testing (UAT), data validation, and business process documentation.
• Experience with portfolio accounting systems such as APX is preferred but not required.
• Understanding of both regional office workflows and centralized operational support models.

WHAT can you expect from your career at CAPTRUST?

 

Our colleagues, like our clients, tend to stay with CAPTRUST for years. There’s a reason for it; it’s a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.

 

Our Employee Benefits Package shows how much we value our team. Some benefits include:

• Company discretionary bonus.
• Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
• Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
• Paid time off (PTO) or Paid Sick Leave (PSL)

WHERE will you be working?

 

4208 Six Forks Rd #1700 | Raleigh, NC 27609

 

Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite

 

HOW do we build a world class organization one brick at a time?

 

We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.

 

Are you the next brick?

 

To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:

• Ability to build successful, collaborative, and trusting relationships
• Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
• A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
• Inherent desire to give back to our communities and enrich the lives of those around us
• An other-centered mindset
• Integrity through maintaining objectivity

EEO/Diversity Statement:

 

At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.

 

It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws.#associate

 

This position will remain open until filled.