Oracle·SaaS·5 days ago
5 days ago
Principal Technical Support Engineer - OASE
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What you'll do
- Assist with the installation, recommended maintenance, and use of Oracle products.
- Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA, FDI and OAC.
- Identify customer problems patiently and assist in providing timely technical solutions.
What they're looking for
- 10-12+ years of experience with Linux Operating Systems, including scripting and troubleshooting.
- Good knowledge of Database/SQL.
- Advanced knowledge with Oracle products such as OBIEE, OAS, OBIA, FDI and OAC.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Nice to have
- Understanding of WebLogic Server Security Configuration (LDAP, users, and groups) is desirable.
- Exposure to Oracle Database/Essbase and SSO/SSL/LDAP is an advantage.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
As a Support Engineer, you will be an essential technical resource for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs), assisting with the installation, recommended maintenance, and use of Oracle products. This role requires a good understanding of Oracle products and platforms, with a focus on learning and developing expertise in these areas.
Required Skills:
Technical Skills:
- 10-12+ years of experience with Linux Operating Systems, including scripting and troubleshooting.
- Good knowledge of Database/SQL.
- Advanced knowledge with Oracle products such as OBIEE, OAS, OBIA, FDI and OAC.
- Understanding of WebLogic Server Security Configuration (LDAP, users, and groups) is desirable.
- Exposure to Oracle Database/Essbase and SSO/SSL/LDAP is an advantage.
Customer Management:
- Ability to identify customer problems patiently and assist in providing timely technical solutions.
- Possess Strong verbal and written communication skills.
- Possess Strong attention to detail to ensure accuracy, timely issue resolution, and a positive customer experience.
- Commitment to learning and growing within a demanding customer environment.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A passion for technology and a strong desire to build a career in Product technical support.
Product and Technology:
- Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA, FDI and OAC.
SaaS
Company
OracleSaaS
Romania
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