Private Ambulance Crew Scheduled Days (York)

Job Title : Private Ambulance Crew Scheduled DaysSalary: £29,967.94 per annumLocation: YorkHours: Monday to Friday, 40 hours per week (plus 1 hour lunch; ad hoc on-call and overtime cover as required)Due to continued growth, we’re proud to be recruiting a Private Ambulance Crew (Scheduled Days) in York to join Pure Cremation – the UK’s leading provider of direct cremation and funeral planning services.This is a unique and rewarding role for someone who cares deeply about people, understands the importance of compassion and dignity, and wants to represent a trusted brand at some of the most sensitive moments in people’s lives.About The Pure GroupThe Pure Group is a fast-growing, entrepreneurial organisation specialising in end-of-life and later-life planning, including funeral plans, insurance products and cremation services.We are direct-to-consumer and regulated by the FCA. We’re proud to be the market leader, with exceptional brand recognition and more 5-star Trustpilot reviews than any of our competitors.At Pure, our values guide everything we do:Care Deeply – about our customers and each otherTake Accountability – for every action we takeNever Settle – for second bestThe RoleThe Private Ambulance Crew (Scheduled Days) role is essential for collecting the deceased from places of death or containment and bringing them into company care with total dignity and respect. Blending exemplary customer care with meticulous adherence to procedures, this role ensures safe transport operations, absolute regulatory compliance, and positive brand representation across all frontline interactions.Key Responsibilities1. Deceased Collections & Client CareRemove the deceased as instructed from hospitals, hospices and some nursing homes, ensuring care is conducted with the utmost dignity and respect.Transport the deceased as tasked to coroners, crematoria or other specified venues using approved task-appropriate equipment.Deliver outstanding customer service, demonstrating empathy and active listening skills when interacting with families, care staff and potentially vulnerable customers.Act as a Brand Ambassador for the company, ensuring personal presentation and vehicle standards reflect the business in a positive manner.2. Operational Support & Cross-Functional FlexibilitySupport other areas of the operation as required by business demand, including assisting with mortuary care, transfers, ashes returning or supporting reactive collection shifts.Maintain a flexible approach to daily duties, adapting to operational priorities delegated by management.Assist site teams during seasonal operational surges or resource shortages to ensure continuous high-quality service delivery.3. Identity Verification, Compliance & Digital Body TrackingConduct rigorous identity verification of the deceased before performing any removal or transfer operation.Maintain 100% compliance with the Body Tracking Application, utilising QR codes to record detailed progress at every task stage.Ensure strict adherence to legal requirements at the point of death, reporting any compliance variances immediately to the duty phone.Conduct dynamic risk assessments prior to executing tasks to maintain safe and compliant working practices.4. Mortuary Care & Cremation PreparationBook the deceased into the mortuary following established company processes.Perform encoffining duties, attaching appropriate identification as required.Remove jewellery, identify medical devices and materials unsuitable for cremation, verifying removals both visually and via a metal detector.Facilitate the return of ashes as tasked, maintaining accurate tracking records throughout.5. Fleet Care & Driving StandardsPerform pre-journey inspections to ensure company vehicles are roadworthy, presentable, fully equipped and clean before commencing duties.Log and report vehicle faults or routine maintenance requirements promptly to management.Drive within the law and company guidelines, maintaining a courteous driving style that reflects positively on the company.Comply fully with company safety guidelines regarding manual handling, lone working and vehicle care.Candidate ProfileExperience & QualificationsCustomer Representation: Proven experience representing a company in a first-line, customer-facing capacity.Procedural Compliance: Experience working strictly in accordance with detailed operational guidelines and compliance rules.Driving Licence: Full UK driving licence with experience driving 3.5t vehicles.Physical Fitness: Capability to meet the physical demands of manual handling and deceased care operations.Key Skills & AttributesCommunication & Empathy: Excellent interpersonal and listening skills, with the emotional resilience needed for sensitive environments.Meticulous Attention to Detail: Absolute accuracy when recording tracking data, verifying identities, and completing legal checks.Problem Solving & Flexibility: A logical problem solver capable of working autonomously under pressure and deadline constraints.Professional Appearance: Smart, well-presented presentation in uniform at all times.Our Benefits30 days’ holiday, plus bank holidays – giving you more time to switch off and rechargeBupa Health Cash Plan to help with everyday healthcare costsDiscounted gym membership and a Cycle to Work Scheme to support your health and wellbeingA comprehensive induction and access to our Learning and Development Academy to help you growEnhanced family-friendly benefits to support you through life’s important moments24/7 confidential support through our Employee Assistance Programme Life Assurance for added peace of mindA Company Pension, with a SMART Pension optionWe are entering an exciting phase of growth and investment. Backed by experienced private equity partners and underpinned by a strong financial position, we are continuing to expand our services, invest in innovation, and attract exceptional people who share our ambition.Join us and you'll become part of a purpose-driven organisation that is transforming our sector while never losing sight of what matters most - supporting families with care, dignity and respect.Please note that, depending on the requirements of the role, we may need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant.All gaps in your employment history must be disclosed as part of the recruitment process.We reserve the right to close this vacancy early if we receive a high volume of suitable applications.Equal OpportunitiesThe Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief. We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you need any additional support or adjustments during the recruitment process, please let us know. If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk