Process Lead ICX

Join our team as a Process Lead ICX, driving a customer-centric operating model by leveraging Voice of Customer insights. Lead the identification and transformation of process gaps, collaborating across teams to deliver impactful solutions. Ideal for candidates with strong data analysis skills and experience in customer experience or process improvement.

Skills

• voice of customer
• process improvement
• data analysis
• process mapping
• continuous improvement
• dsat
• root cause analysis
• workflow optimization
• excel
• sql
• power bi
• tableau
• process re-engineering
• lean
• reporting tools
• cross-functional collaboration
• stakeholder management
• customer experience management
• policy evaluation
• business performance improvement
• dashboarding
• training collaboration