Product Analyst, POS
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What you'll do
- Partner with the POS Product Owner to gather, document, and prioritize requirements for POS enhancements, integrations, and fixes
- Analyze POS support tickets and incident trends to identify recurring issues, root causes, and opportunities for product improvement
- Translate business and venue operations needs into clear user stories, acceptance criteria, and functional specifications
- Support testing and validation of new POS features and releases, including UAT coordination with venue stakeholders
- Serve as an escalation point for complex POS issues, working with engineering, support, and vendor teams to drive resolution
- Monitor POS system performance and data quality, flagging anomalies that could affect transactions, inventory, or reporting
- Maintain and update product documentation, release notes, and training materials for internal teams and field stakeholders
- Support venue rollouts and POS configuration changes, ensuring changes are tested and communicated before going live
- Help prioritize and maintain the POS product backlog alongside the Product Owner
What they're looking for
- 2-7 years of experience in POS development, POS configuration, or POS support (restaurant, retail, or hospitality environments preferred)
- Strong troubleshooting skills, with the ability to identify whether an issue originates in the POS system, an integration, or downstream
- Experience working with POS platforms such as Toast, Aloha, Micros, or similar systems
- Comfort reading and interpreting data (SQL knowledge a plus) to spot trends and support root-cause analysis
- Ability to translate technical issues into plain language for non-technical stakeholders, and business needs into clear requirements for technical teams
- Strong written and verbal communication skills; comfortable working directly with venue operations, support, and engineering teams
- Detail-oriented and organized, with experience managing multiple requests or tickets at once
Nice to have
- Experience with agile or product development processes (backlog grooming, user stories, sprint planning) is a plus
- SQL knowledge a plus
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We're looking for a Product Analyst to support our Point of Sale (POS) product team. You'll work closely with the POS Product Owner to translate business and venue needs into clear requirements, support day-to-day POS issues, and help drive continuous improvement of the POS platform across all venues.
This role is a strong fit for someone who has spent real time in the trenches with POS systems, whether building them, configuring them, or supporting the people who use them every day, and who wants to move deeper into product-facing work.
What You'll Do
Partner with the POS Product Owner to gather, document, and prioritize requirements for POS enhancements, integrations, and fixes
Analyze POS support tickets and incident trends to identify recurring issues, root causes, and opportunities for product improvement
Translate business and venue operations needs into clear user stories, acceptance criteria, and functional specifications
Support testing and validation of new POS features and releases, including UAT coordination with venue stakeholders
Serve as an escalation point for complex POS issues, working with engineering, support, and vendor teams to drive resolution
Monitor POS system performance and data quality, flagging anomalies that could affect transactions, inventory, or reporting
Maintain and update product documentation, release notes, and training materials for internal teams and field stakeholders
Support venue rollouts and POS configuration changes, ensuring changes are tested and communicated before going live
Help prioritize and maintain the POS product backlog alongside the Product Owner
What You'll Bring
2-7 years of experience in POS development, POS configuration, or POS support (restaurant, retail, or hospitality environments preferred)
Strong troubleshooting skills, with the ability to identify whether an issue originates in the POS system, an integration, or downstream
Experience working with POS platforms such as Toast, Aloha, Micros, or similar systems
Comfort reading and interpreting data (SQL knowledge a plus) to spot trends and support root-cause analysis
Ability to translate technical issues into plain language for non-technical stakeholders, and business needs into clear requirements for technical teams
Strong written and verbal communication skills; comfortable working directly with venue operations, support, and engineering teams
Detail-oriented and organized, with experience managing multiple requests or tickets at once
Experience with agile or product development processes (backlog grooming, user stories, sprint planning) is a plus
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Company
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