Product Client Success Manager (First Party Casualty)
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What you'll do
- Build deep expertise in First Party Casualty claims workflows, industry trends, and CCC solutions that support carriers throughout the claims lifecycle.
- Partner with carrier customers to drive adoption, utilization, and business value realization across assigned solutions.
- Identify operational challenges, claims process inefficiencies, and improvement opportunities that can be addressed through CCC technology.
- Demonstrate measurable value and ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics.
- Support customers with workflow optimization, best practice recommendations, and expansion of solution use cases.
- Partner with Strategic Client Success Managers, Sales, Product, and other cross-functional teams to execute account strategies and achieve customer goals.
- Share industry insights, emerging trends, and best practices to help customers maximize the value of their CCC investment.
What they're looking for
- 5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles.
- Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations.
- Experience working directly with insurance carriers, claims organizations, or insurance technology solutions.
- Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes.
- Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action.
- Ability to translate technical capabilities into meaningful customer value and operational impact.
- Intellectually curious, asking thoughtful questions and quickly getting to the root of business challenges.
- Comfortable working in ambiguity, developing a point of view, testing approaches, and adjusting as needed.
- Commercial mindset with accountability for customer outcomes, retention, and growth.
Nice to have
- Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.We are actively hiring for multiple Client Success Manager roles focused on First Party Casualty solutions across our organization. Opportunities exist across a range of levels. Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping insurance carriers optimize claims operations and achieve better business outcomes.
Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
Key Responsibilities:
Build deep expertise in First Party Casualty claims workflows, industry trends, and CCC solutions that support carriers throughout the claims lifecycle.
Partner with carrier customers to drive adoption, utilization, and business value realization across assigned solutions.
Identify operational challenges, claims process inefficiencies, and improvement opportunities that can be addressed through CCC technology.
Demonstrate measurable value and ROI by aligning solution capabilities to customer business objectives, claims outcomes, and operational metrics.
Support customers with workflow optimization, best practice recommendations, and expansion of solution use cases.
Partner with Strategic Client Success Managers, Sales, Product, and other cross-functional teams to execute account strategies and achieve customer goals.
Share industry insights, emerging trends, and best practices to help customers maximize the value of their CCC investment.
How Success Is Measured
- Time to Value: Time from contract to first meaningful usage
- Adoption: % increase in utilization by product by client
- Renewal & Expansion: Net revenue retention within existing accounts
Requirements:
Qualifications may vary depending on the position and level. Ideal candidates will bring:
5+ years of experience in Property & Casualty Insurance, First Party Casualty Claims, Client Success, Account Management, Consulting, Operations, or related roles.
Deep understanding of first party casualty claims processes, workflows, claim handling practices, and carrier operations.
Experience working directly with insurance carriers, claims organizations, or insurance technology solutions.
Ability to quickly develop expertise in complex technology solutions and connect them to customer business outcomes.
Strong analytical skills and comfort using data to identify trends, diagnose issues, and drive action.
Ability to translate technical capabilities into meaningful customer value and operational impact.
Intellectually curious, asking thoughtful questions and quickly getting to the root of business challenges.
Comfortable working in ambiguity, developing a point of view, testing approaches, and adjusting as needed.
Commercial mindset with accountability for customer outcomes, retention, and growth.
Experience supporting claims transformation, digital claims initiatives, or operational process improvement efforts is preferred.
#LI-REMOTE
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
Company
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