Product Install Manager (RAPID E-Beam NPI)
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What you'll do
- Responsible for timely, successful installation of TeraBeam 8XX systems at customer sites worldwide, including scheduling resources and managing the process from planning through monitoring after installation.
- Directly manage a team of Product Install Engineers, providing day-to-day direction, coaching, and performance guidance.
- Coordinate in-fab installation and upgrade planning, and support Engineering, Manufacturing, and Product Support teams during early NPI deployment.
- Prepare and present regular installation status updates to KLA Service HQ Management, local Operations Management, and Customer Management.
- Develop the TeraBeam 8XX installation program through strategic planning, and partner with Engineering, Manufacturing, and Product Support to capture and apply lessons learned from each install.
- Ensure Installation Performance meets plan. Ensure issues are escalated to the appropriate function group. Collaborate with HQ and Tech Support on managing Technical Escalations.
- Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
- Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install and, Quality.
- Manages cost through careful resource deployment, Install case management, and cross-charge management.
- Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy
What they're looking for
- Bachelor's or master’s degree in engineering or a related technical field.
- 3+ years of work experience in supporting comparable capital equipment for the semiconductor industry.
- Proven project management and organizational skills gained from managing installations, upgrades, or field programs.
- Experience presenting technical status and project updates clearly to senior stakeholders
- Good interpersonal/communication skills in understanding customer needs.
- Willingness and ability to travel domestically and internationally for extended periods (up to 50%)
Nice to have
- 5+ years of experience supporting capital equipment installations in the semiconductor industry, with direct exposure to NPI programs or eBeam systems.
- Prior experience supporting New Product Introduction (NPI) programs or early-stage product ramps.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Overview
Group/Division
Job Description/Preferred Qualifications
Position Summary
KLA's RAPID Division is introducing a next-generation E-Beam inspection platform and we're looking for a Product Install Manager to lead the installations. You'll manage a team of Product Install Engineers deploying these advanced E-Beam systems at customer fabs worldwide, working closely with Engineering, Manufacturing, and Product Support throughout this brand-new product's launch. It's a hands-on leadership role at the center of a New Product Introduction (NPI) effort, with direct visibility to senior KLA and customer management.
This role is based in Hsinchu, Taiwan. It requires up to 50% domestic and international travel to customer fab sites to support installation and upgrade activities inside the fab.
Job Description
Responsible for timely, successful installation of next generation RAPID E-beam systems at customer sites worldwide, including scheduling resources and managing the process from planning through monitoring after installation.
Directly manage a team of Product Install Engineers, providing day-to-day direction, coaching, and performance guidance.
Coordinate in-fab installation and upgrade planning, and support Engineering, Manufacturing, and Product Support teams during early NPI deployment.
Prepare and present regular installation status updates to KLA Service HQ Management, local Operations Management, and Customer Management.
Develop the installation program through strategic planning, and partner with Engineering, Manufacturing, and Product Support to capture and apply lessons learned from each install.
Ensure Installation Performance meets plan. Ensure issues are escalated to the appropriate function group. Collaborate with HQ and Tech Support on managing Technical Escalations.
Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Pre-warranty, Install Cycle time. On-Time Install and, Quality.
Manages cost through careful resource deployment, Install case management, and cross-charge management.
Reviews Installation documentation including eQuality checklists, NC’s, Pass downs for accuracy
Preferred Qualifications
5+ years of experience supporting capital equipment installations in the semiconductor industry, with direct exposure to NPI programs or E-Beam systems.
Prior experience supporting New Product Introduction (NPI) programs or early-stage product ramps.
Minimum Qualifications
Bachelor's or master’s degree in engineering or a related technical field.
3+ years of work experience in supporting comparable capital equipment for the semiconductor industry.
Proven project management and organizational skills gained from managing installations, upgrades, or field programs.
Experience presenting technical status and project updates clearly to senior stakeholders
Good interpersonal/communication skills in understanding customer needs.
Willingness and ability to travel domestically and internationally for extended periods (up to 50%)
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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