Product Support Analyst
Bengaluru, IndiaFull-timeMid · 2-5 years
About this role
Role Summary
The Support Services Specialist provides frontline to mid-tier application support for clients and internal users, ensuring stable operations across production and certification environments. Emphasis on SLA adherence, incident management, and clear client communication. Focus areas: user access, connectivity, session configuration, and issue resolution across core investment/wealth platforms.
Coverage: 7:00 AM ET – 6:00 PM ET, Monday–Friday