InvestCloud (Tegra)·Fintech·27 days ago
27 days ago
Product Support Analyst
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What you'll do
- Provide frontline to mid-tier application support for clients and internal users
- Ensure stable operations across production and certification environments
- Manage incidents and adhere to SLAs
- Maintain clear client communication
- Focus on user access, connectivity, session configuration, and issue resolution across core investment/wealth platforms
What they're looking for
- Frontline to mid-tier application support experience
- SLA adherence
- Incident management
- Client communication
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Role Summary
The Support Services Specialist provides frontline to mid-tier application support for clients and internal users, ensuring stable operations across production and certification environments. Emphasis on SLA adherence, incident management, and clear client communication. Focus areas: user access, connectivity, session configuration, and issue resolution across core investment/wealth platforms.
Coverage: 7:00 AM ET – 6:00 PM ET, Monday–Friday
Fintech
Company
InvestCloud (Tegra)Fintech
Bengaluru, India
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