Product Support Manager (Oil & Gas)
Sign up free to see how well your resume matches this role.
What you'll do
- Serve as the primary technical resource for Account Managers and key customer accounts.
- Support customer meetings, site visits, and discussions related to product performance, maintenance, reliability, and application requirements.
- Coordinate internal resources across engineering, product groups, service, parts, and operations to address customer questions and issues.
- Assist Account Managers in developing customer solutions, proposals, recommendations, and technical presentations.
- Lead technical problem-solving efforts and help drive timely resolution of customer issues.
- Identify product improvement opportunities based on customer feedback and field experience.
- Provide guidance on maintenance strategies, repair options, upgrades, and lifecycle support solutions.
- Develop and maintain in-depth knowledge of Caterpillar products, services, customer applications, and industry trends.
- Support sales growth by identifying aftermarket, service, repair, rebuild, and upgrade opportunities within assigned accounts.
- Help ensure customer concerns are communicated internally and appropriate follow-up actions are completed.
What they're looking for
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.
About The Role:
The Product Support Manager (Commercial Team Support) provides technical and commercial support to account managers and key customer accounts by serving as a subject matter expert for Caterpillar products, services, and applications. Supports customer discussions, helps resolve technical issues, coordinates internal resources, and works cross-functionally to improve customer satisfaction and business outcomes.
Additional Details:
- This role is located in Houston, TX
- This role does offer relocation
- This role does not offer sponsorship
- This role requires 5 days onsite
What Will You Do:
- Serve as the primary technical resource for Account Managers and key customer accounts.
- Support customer meetings, site visits, and discussions related to product performance, maintenance, reliability, and application requirements.
- Coordinate internal resources across engineering, product groups, service, parts, and operations to address customer questions and issues.
- Assist Account Managers in developing customer solutions, proposals, recommendations, and technical presentations.
- Lead technical problem-solving efforts and help drive timely resolution of customer issues.
- Identify product improvement opportunities based on customer feedback and field experience.
- Provide guidance on maintenance strategies, repair options, upgrades, and lifecycle support solutions.
- Develop and maintain in-depth knowledge of Caterpillar products, services, customer applications, and industry trends.
- Support sales growth by identifying aftermarket, service, repair, rebuild, and upgrade opportunities within assigned accounts.
- Help ensure customer concerns are communicated internally and appropriate follow-up actions are completed.
What Will You Have:
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Summary Pay Range:
$112,710.00 - $169,060.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:
September 15, 2026 - September 25, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.