Roche·12 days ago
12 days ago
Product Support Representative - temporary mission
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What you'll do
- Provide expert technical support for Roche Information Solutions, ensuring optimal system performance and user experience
- System installation
- System maintenance
- Troubleshooting
What they're looking for
- Background in pathology labs
- Strong technical skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are recruiting a Product Support Representative to provide expert technical support for Roche Information Solutions, ensuring optimal system performance and user experience. Key responsibilities include system installation, maintenance, and troubleshooting. Ideal for candidates with a background in pathology labs and strong technical skills.
Skills
- roche it portfolio installation
- roche it portfolio configuration
- roche it portfolio troubleshooting
- system optimization
- software upgrades
- system adjustments
- lifecycle management
- remote technical support
- customer advisory
- training delivery
- project management
- compliance management
- iso compliance
- sop adherence
- kpi management
- crm (rexis)
- network troubleshooting
- tcp/ip diagnostics
- ftp diagnostics
- adt troubleshooting
- lab information systems interfacing
- clinical chemistry instrumentation
- immunoassay analysers
- pre-analytical platforms
- network protocols (astm, hl7)
- lan network troubleshooting
- security and data protection
- training laboratory personnel
- cross-functional collaboration
- stakeholder management
Company
Roche
Dublin, Ireland
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