Production Operations Specialist
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What you'll do
- Own daily rock map generation and release operations.
- Manage incoming customer orders, including remote data transfers and physical SSD drives.
- Review and submit drone imagery for processing based on priority, deadlines, and capacity.
- Track orders from intake through processing, QA/QC, release, and drive return.
- Perform quality-control checks, including field-boundary refinement, image-quality review, and object-detection verification.
- Identify, troubleshoot, document, and escalate pipeline errors, failed jobs, file-transfer issues, and server-related problems.
- Coordinate daily priorities and assignments for seasonal processing technicians.
- Maintain SOPs, training materials, and process documentation.
- Communicate accurate order status, risks, and delivery timelines to Sales and Customer Success.
- Track production metrics, backlog, turnaround time, quality findings, and capacity.
- Support process-improvement, staffing, and capacity-planning initiatives.
- Ensure appropriate handling and tracking of customer data and physical storage devices.
What they're looking for
- Associate degree in GIS, geography, remote sensing, information technology, operations, engineering technology, or a related field; equivalent relevant education, technical training, or work experience will be considered.
- 2+ years of experience in technical operations, production operations, data processing, QA/QC, GIS/remote sensing, IT support, or a similarly detail-intensive environment.
- Experience working with large files or datasets, including cloud transfers, shared/network drives, file organization, file integrity, or physical storage media.
- Strong Windows skills, including file management, network/shared drives, permissions, and basic troubleshooting.
- Intermediate or stronger proficiency with Google Sheets or Excel, including sorting, filtering, formulas, conditional formatting, and shared trackers.
- Strong attention to detail and ability to identify missing inputs, image/data-quality issues, and processing errors.
- Demonstrated ability to troubleshoot error messages, prioritize work, document issues, and escalate appropriately.
- Clear written and verbal communication skills and ability to work effectively with technical and nontechnical teams.
- Ability to manage multiple orders and deadlines in a fast-paced environment.
- Ability to work consistent Eastern Time business hours.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
TerraClear applies artificial intelligence, robotics, and world-class mechanical design to solve some of the most data deficient and labor intensive jobs on the farm. These technologies are rapidly transforming agricultural intelligence, allowing farmers to make faster and more informed decisions that translate into highly precise actions and more productive farms. Our first application solved one of the most disliked tasks on the farm: clearing rocks. The annual emergence of news rocks impacts nearly half of farms in North America, slowing farming, damaging equipment, and causing downtime during seeding and harvesting. Solving this problem frees farmers to focus on higher-value tasks and brings their operations into a new era of farming.
Leveraging our commercial success in rocks, we are now expanding our core technologies to new farm applications including the precise management of weeds, pests, disease and overall plant health.
Our team is tight-knit and believes in the power of teamwork. We value learning directly from the farmers we serve, getting our hands dirty, and tackling tough challenges together. You will thrive at TerraClear with a positive attitude, a collaborative mindset, a healthy dose of grit and a passion for solving real-world problems.
Location: Ideally Columbus, OH area; must be able to consistently work Eastern Time business hours.
Compensation: $65,000–$72,000 base salary, depending on experience.
The Production Operations Specialist manages the daily flow of drone imagery through the rock map generation and release process. This role is responsible for order intake, prioritization, quality control, production tracking, troubleshooting, physical-drive logistics, and communication with internal teams.
The ideal candidate is highly organized, technically capable, detail-oriented, and comfortable managing high-volume files, technical workflows, and competing priorities in a deadline-driven start up environment.
- Own daily rock map generation and release operations.
- Manage incoming customer orders, including remote data transfers and physical SSD drives.
- Review and submit drone imagery for processing based on priority, deadlines, and capacity.
- Track orders from intake through processing, QA/QC, release, and drive return.
- Perform quality-control checks, including field-boundary refinement, image-quality review, and object-detection verification.
- Identify, troubleshoot, document, and escalate pipeline errors, failed jobs, file-transfer issues, and server-related problems.
- Coordinate daily priorities and assignments for seasonal processing technicians.
- Maintain SOPs, training materials, and process documentation.
- Communicate accurate order status, risks, and delivery timelines to Sales and Customer Success.
- Track production metrics, backlog, turnaround time, quality findings, and capacity.
- Support process-improvement, staffing, and capacity-planning initiatives.
- Ensure appropriate handling and tracking of customer data and physical storage devices.
- Associate degree in GIS, geography, remote sensing, information technology, operations, engineering technology, or a related field; equivalent relevant education, technical training, or work experience will be considered.
- 2+ years of experience in technical operations, production operations, data processing, QA/QC, GIS/remote sensing, IT support, or a similarly detail-intensive environment.
- Experience working with large files or datasets, including cloud transfers, shared/network drives, file organization, file integrity, or physical storage media.
- Strong Windows skills, including file management, network/shared drives, permissions, and basic troubleshooting.
- Intermediate or stronger proficiency with Google Sheets or Excel, including sorting, filtering, formulas, conditional formatting, and shared trackers.
- Strong attention to detail and ability to identify missing inputs, image/data-quality issues, and processing errors.
- Demonstrated ability to troubleshoot error messages, prioritize work, document issues, and escalate appropriately.
- Clear written and verbal communication skills and ability to work effectively with technical and nontechnical teams.
- Ability to manage multiple orders and deadlines in a fast-paced environment.
- Ability to work consistent Eastern Time business hours.
We offer competitive compensation and benefits to our full-time regular employees, including:
- Pre-IPO stock options (tax-advantaged ISOs)
- Competitive base salary
- Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
- Generous paid time off and holidays
- 401(k) Plan
- An inclusive and tight company culture that is mission driven
If you’re excited about TerraClear, fit the above qualifications and are passionate about solving hard problems, please apply now!
TerraClear is an Equal Opportunity Employer committed to fostering an inclusive culture with extraordinary employees. We provide employment opportunities without regard to any legally protected status. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Company
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