Production Support Engineer (Cloud & App Ops) - freelance
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What you'll do
- Ensure the operational stability, availability, performance, and security of production systems across all environments.
- Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
- Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
- Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
- Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
- Maintain operational documentation, runbooks, knowledge articles, and incident records.
- Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
- Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.
What they're looking for
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Minimum 3 years of experience in IT operations, supporting mission-critical applications like banking or telecommunications, or systems support, including at least 2 years in an L2 support role.
- Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
- Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
- Working knowledge of CI/CD pipelines, configuration management, and automation practices.
- Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
- Excellent communication skills in English.
- Strong analytical, troubleshooting, documentation, and problem-solving skills.
Nice to have
- French is an advantage.
- Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
So, what are the main responsibilities of an Production Support Engineer in Netcompany?
As an Production Support Engineer, you will:
- Ensure the operational stability, availability, performance, and security of production systems across all environments.
- Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
- Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
- Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
- Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
- Maintain operational documentation, runbooks, knowledge articles, and incident records.
- Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
- Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.
Qualifications
What would make you a fit for the role:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Minimum 3 years of experience in IT operations, supporting mission-critical applications like banking or telecommunications, or systems support, including at least 2 years in an L2 support role.
- Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
- Hands-on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
- Working knowledge of CI/CD pipelines, configuration management, and automation practices.
- Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
- Excellent communication skills in English, French is an advantage.
- Strong analytical, troubleshooting, documentation, and problem-solving skills.
- Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.
Work Arrangement: Onsite/Hybrid in Strasbourg only. Around 40% on-call services are expected. Standby Allowance and Intervention Pay are provided.
Additional Information
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany, you will be an integral part of a distinguished team of tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Company
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