Program Advisor - APAC
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What you'll do
- Build and manage the lead pipeline for multi-disciplinary executive education programs from globally renowned B-Schools, including IIMs and international business schools, across the APAC region.
- Engage with senior professionals and executives through video calls, phone, and email, providing personalized program information and consultative guidance.
- Maintain accurate and real-time lead and interaction updates on CRM (Salesforce).
- Drive timely follow-ups on program milestones, documentation, timelines, and payments to support lead conversion.
- Develop and follow best practices, FAQs, and consultative approaches to recommend relevant programs to customers.
- Ensure adherence to inside sales processes, tools, and data management practices.
- Operate as a self-driven individual contributor with a positive and customer-focused approach.
What they're looking for
- 1+ year of mandatory B2C/inside sales experience, preferably in consultative selling.
- Excellent verbal and written communication, active listening, presentation, and interpersonal skills.
- Strong phone presence and confidence in conducting high-quality online presentations/video calls.
- Comfortable managing APAC leads and working in the 7:00 AM–4:30 PM IST shift.
- Demonstrated proficiency in Excel and Salesforce.
- Strong follow-up, lead management, prioritization, and closure skills.
- Ability to engage professionally with senior executives/CXOs and handle high-value programs.
- Comfortable working in a target-driven, revenue-focused environment with limited day-to-day supervision.
- Entrepreneurial mindset, positive attitude, and ability to thrive in a fast-paced, global startup environment.
Nice to have
- Australian market experience is preferred, with exposure to APAC customers.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Emeritus
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
Job Description
Key Responsibilities
- Build and manage the lead pipeline for multi-disciplinary executive education programs from globally renowned B-Schools, including IIMs and international business schools, across the APAC region.
- Engage with senior professionals and executives through video calls, phone, and email, providing personalized program information and consultative guidance.
- Maintain accurate and real-time lead and interaction updates on CRM (Salesforce).
- Drive timely follow-ups on program milestones, documentation, timelines, and payments to support lead conversion.
- Develop and follow best practices, FAQs, and consultative approaches to recommend relevant programs to customers.
- Ensure adherence to inside sales processes, tools, and data management practices.
- Operate as a self-driven individual contributor with a positive and customer-focused approach.
Skills & Qualifications
- 1+ year of mandatory B2C/inside sales experience, preferably in consultative selling.
- Australian market experience is preferred, with exposure to APAC customers.
- Excellent verbal and written communication, active listening, presentation, and interpersonal skills.
- Strong phone presence and confidence in conducting high-quality online presentations/video calls.
- Comfortable managing APAC leads and working in the 7:00 AM–4:30 PM IST shift.
- Demonstrated proficiency in Excel and Salesforce.
- Strong follow-up, lead management, prioritization, and closure skills.
- Ability to engage professionally with senior executives/CXOs and handle high-value programs.
- Comfortable working in a target-driven, revenue-focused environment with limited day-to-day supervision.
- Entrepreneurial mindset, positive attitude, and ability to thrive in a fast-paced, global startup environment.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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