Program Associate-Community Management

About iDC Council

Role Overview

Key Responsibilities

iDC One Adoption & Counselor Enablement

• Drive the adoption and effective usage of iDC One among the counselor community.
• Connect with counselors to understand their requirements and demonstrate how iDC One can support their counseling practice.
• Guide counselors in purchasing assessment codes and utilizing the platform effectively.
• Assist counselors in creating and setting up their personalized iDC One websites and profiles.
• Provide ongoing support to resolve platform-related queries and encourage regular platform usage.
• Track adoption metrics and identify opportunities to improve counselor engagement with iDC One through awareness campaigns, demos, and follow-ups.

Community Engagement

• Plan and execute monthly engagement activities, including webinars, panel discussions, networking events, and community meetups.
• Build meaningful relationships with counselors and encourage active participation within the community.
• Monitor community engagement metrics and recommend strategies to improve participation and satisfaction.
• Moderate online community platforms and facilitate discussions.

Learning & Upskilling

• Coordinate webinars, masterclasses, and expert-led sessions on career guidance, higher education, and emerging careers.
• Identify learning needs through counselor feedback and curate relevant professional development opportunities.
• Work with internal and external subject matter experts to deliver high-quality learning experiences.

University & Industry Engagement

• Coordinate university visits, campus immersion programs, and institutional partnerships for counselors.
• Liaise with universities and industry partners to organize interactions that enhance counselors' knowledge of higher education and career pathways.
• Support planning and logistics for on-ground visits and networking opportunities.

Counselor Success & Retention

• Drive initiatives to improve counselor engagement, satisfaction, and long-term retention.
• Develop recognition programs, community campaigns, and member appreciation initiatives.
• Gather feedback from counselors and recommend improvements to community offerings.
• Track counselor participation, certifications, and engagement trends.

Program Coordination

• Manage end-to-end execution of community programs, including registrations, communication, scheduling, and follow-ups.
• Maintain accurate records, reports, and dashboards related to community activities.
• Coordinate with cross-functional teams to ensure seamless program delivery.

Communications

• Draft community announcements, newsletters, event communications, and engagement campaigns.
• Support the creation of community content, success stories, and resource-sharing initiatives.
• Ensure timely communication regarding events, opportunities, and updates.

Qualifications

• Bachelor's degree in Education, Psychology, Business Administration, Communications, or a related field.
• Master's degree is preferred.

Experience

• 0-2 years of experience in community management, program coordination, training operations, customer success, education, or EdTech.
• Experience organizing events, webinars, or learning programs is preferred.

Skills Required

• Strong communication and interpersonal skills.
• Excellent coordination and stakeholder management abilities.
• Strong event planning and execution skills.
• Proficiency in Microsoft Office, Google Workspace, and online collaboration tools.
• Familiarity with CRM and Learning Management Systems (LMS) is an advantage.
• Ability to manage multiple projects simultaneously with attention to detail.
• Willingness to travel for university visits and community events.

What You'll Do at iDC Council

• Build a highly engaged and connected counselor community.
• Create meaningful learning and networking opportunities for counselors.
• Strengthen partnerships with universities and industry experts.
• Improve counselor retention through impactful engagement initiatives.
• Contribute to the growth of one of India's leading career counseling communities.